2019
Bachelor of Science in Information Technology
Bicol University Polangui Campus
More Info About Me
I’m Roizel Carmie Mahinay, a 26-year-old professional with 3 years of experience in BPO customer service and sales in the travel industry. I’ve gained expertise in analyzing customer data, identifying trends, and generating reports to support decision-making. Now transitioning into data analysis, I have developed skills in Excel, and Microsoft Word. I'm passionate about using data to drive insights and improve business outcomes.
My Skills and Competencies
Social Media Management
Data Entry
Content Creator
Certificates
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My Experience and Education
2021
-
2024
Freelancer
(Data Entry Specialist (Inventory In-Charge))
Handled high-volume customer inquiries regarding flight bookings, hotel reservations, and travel packages.
Provided timely resolutions to customer concerns, maintaining a customer satisfaction rate of 95%
Assisted with booking modifications, cancellations, and special requests, ensuring adherence to travel policies and customer needs.
Collaborated with cross-functional teams to resolve complex issues and ensure smooth travel experiences for customers.
Stayed current with promotions, travel policies, and destinations to provide the most relevant and accurate information to customers.
Documented customer interactions, feedback, and transaction details to ensure proper follow-up and future reference.
2019
-
2020
Altaserv, Inc.
(Administrative Assistant)
Provided comprehensive administrative support for both the staffing and property management teams, ensuring smooth operations and effective client service.
Assisted with recruitment tasks, including scheduling interviews, processing new hire documentation, and maintaining accurate candidate databases.
Managed office logistics, including inventory control, supply ordering, and maintaining office equipment, ensuring the office ran efficiently.
Supported payroll by accurately tracking temporary staff hours and attendance, ensuring accurate compensation.
Maintained client relationships through regular follow-up, ensuring satisfaction with both staffing and property management services.
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Content Creator
Promote companies' products and services by developing copy for websites, social media, marketing materials.