2022
Bachelor of Secondary Education Major in Social Studies
Kolehiyo Ng Subic
More Info About Me
Hi, I’m Rogelyn Garcia, a Virtual Assistant with over 2 years of experience in customer service and administrative support. I may be new to the VA field, but I bring valuable skills that are essential to remote work, strong communication, problem-solving, multitasking, and a keen eye for detail.
In my previous roles, I handled a variety of tasks including managing emails, processing orders, answering customer inquiries through calls and chat, and resolving issues with patience and professionalism. These experiences have prepared me well to support clients virtually and keep things organized behind the scenes.
My Skills and Competencies
Social Media Management
Graphic Designer
Data Entry
Content Creator
Certificates
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My Experience and Education
2022
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2025
Exact Star Subic Bay Corporation
(Customer Service Representative)
•Responding to inbound customer calls and using Salesforce and SAP Fiori to assist with billing questions, update account information, schedule services, and provide technical support
•Using Salesforce and SAP Fiori to address and resolve customer complaints, including billing issues and service interruptions.
•Providing support and information to customers regarding medical products
Processing and submitting customer requests related to warranty claims, product returns, and exchanges
•Helping customers navigate and place orders through the Magento platform.
•Calling to customers regarding their orders of prescription products to ensure smooth processing
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Content Creator
Promote companies' products and services by developing copy for websites, social media, marketing materials.