Bachelor of Science in Information Technology
Iloilo Science and Technology University-Miag ao Campus
I’m Rodel, fondly known as Del in professional circles, a seasoned professional with an illustrious eight-year journey in the dynamic and challenging realm of Business Process Outsourcing (BPO). With a diverse background ranging from Customer Service Representative (CSR) to Team Leader, I have carved a niche for myself by excelling in various Lines of Business (LOB), including sales, troubleshooting, and customer service. “Del” is synonymous with hard work, honesty, and flexibility. I am known for my strong work ethic, since I consistently go the extra mile to deliver results. My ability to work with minimal supervision underscores self-reliance and commitment to achieving goals. For being honest and forthright, I am into a professional of integrity, earning the trust and respect of both our clients and peers.
I am more than just a BPO professional; I am a dedicated and dynamic individual who has left an indelible mark on the industry. With a rich background, diverse expertise, and a set of exceptional traits, I continue to navigate the complexities of the BPO landscape with finesse. As I look forward to new challenges and opportunities in the world of freelancing as a General Virtual Assistant, one thing is certain – my journey is a testament to the triumph of hard work, versatility, and unwavering dedication.
Iloilo Science and Technology University-Miag ao Campus
As a Team Leader, I manage the overall performance of my team including attendance, customer survey scores.
As a Customer Service Representative, we provide customer services by answering queries about their bills we troubleshoot their devices/equipment, and we offer upgrades to their current plans.
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Search the Internet for information on a wide variety of topics.
Promote companies' products and services by developing copy for websites, social media, marketing materials.