Hey I am Rodel

Seamless Support: Your Virtual Assistant at Work

I’m 27 years old and have significant experience in a BPO environment, where I developed strong communication, problem-solving, and customer service skills. In addition to that, I’m a professionally trained Virtual Assistant that focuses on Social Media Management and Facebook Ads, with expertise in creating strategies that engage audiences and drive results. My combined experience has honed my ability to connect with people, manage multiple tasks effectively, and adapt to dynamic environments. I’m passionate about delivering excellent service and leveraging my skills to contribute meaningfully to any team or project.

Rodel A. Encina
Davao City, Philippines
rodelaencina@gmail.com
Freelancer
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My Skills and Competencies

WordPress Marketing
FB Ads Specialist
Social Media Management
Graphic Designer

Certificates

My Experiences

Customer Support/Technical Support/SME/Teal Lead
  • EXPERIENCE
  • EDUCATION
2021
SHS Strand: Humanities and Social Studies

My learning in humanities and social studies has helped me develop critical thinking, communication, and problem-solving skills—essential for understanding people, cultures, and societal dynamics. These skills allow me to analyze complex situations, work well with others, and adapt to diverse environments, making me a strong and versatile candidate in the workplace.

May 2024 - December 2024
Amazon Ph
(Customer Support Representative)

Supported retail account. Handled customers orders; cancellation, refund, accounts, payments, and shipment. Helped customer get orders and payments.

April 2023 - April 2024
VXI Global Solutions Ph
(Technical and Sales Representative)

Handled DirecTV technical issues specifically for disc and receiver problems. Simultaneously sold numerous Protection Plan to customers and deliver a good technical support experience.

February 2021 - February 2023
Alorica
(Team Leader/ Subject Matter Expert)

As a Team Leader, I take on the responsibility of guiding and motivating my team to achieve our goals and deliver exceptional results. It’s my role to create a supportive environment where everyone can thrive and contribute their best.

My Services

Technical Support

Can adjust to fast paced environment specially for multitasking technical task and support.

WordPress Copywriting

Crafts engaging, SEO-friendly content tailored for websites, ensuring clear messaging and driving audience engagement.

Facebook Ads Specialist

Creates, manages, and optimizes targeted advertising campaigns on Facebook to drive brand awareness, generate leads, and

Social Media Management

Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.

Data Entry / Web Researcher

Search the Internet for information on a wide variety of topics.

Content Creator

Promote companies' products and services by developing copy for websites, social media, marketing materials.


Works

Let's work together !

I am available for freelance projects.
Hire Me

Get In Touch

Address :
Davao City,
Philippines
Email :
rodelaencina@gmail.com


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