Undergraduate
BS Accountancy
STI - College
More Info About Me
I am a customer service and operations professional with over 10 years of experience helping teams perform at their best. I’m passionate about solving problems and creating a great experience for customers and clients. I take pride in my work ethic, attention to detail, and ability to adapt quickly in any situation.
My Skills and Competencies
Data Entry
Administration Skills
Analytical Thinking
Problem Solving
Certificates
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My Experience and Education
2022
-
2025
TTEC
(Staffing Data Coordinator)
1. ) Responsible for accurate and timely collection of staffing data, collaborating across teams, ensuring task completion, and identifying process improvements.
2. ) Ensure daily, weekly, and monthly tasks are completed as scheduled with minimal supervision.
3. ) Work as a team with fellow specialists to share best practices and provide coverage if needed.
2021
-
2022
TTEC
(Operations Supervisor)
1. ) Coach for professional development to drive performance and customer satisfaction
2. ) Lead and motivate team and individual agents to meet and/or exceed key performance indicators including customer satisfaction
3.) Responsible for agent performance management.
2018
-
2021
TTEC
(Customer Service Representative)
1. ) Check warranty information as well as warranty coverage.
2. ) Identifying and assessing customers’ needs to achieve satisfaction.
3. ) Escalate the case to other department to find out the best resolution if it is beyond our scope.
2014
-
2017
Sequential Technology Inc.
(Customer Service Representative.)
1. ) Assist customer to find out what service they really need.
2. ) Provide pricing and product availability.
3. ) Ensuring high levels of customer satisfaction through excellent sales service.
4. ) Reporting discrepancies and problems to the Supervisor.
My Services
Administrative Support
I approach administrative support not just as a function, but as a way of creating order, and enabling efficiency
Customer Support
For me, customer support is about making things easier—for the customer, the team, and the organization.
Research and Reports
I have a strong background in preparing accurate, detailed, and timely reports that support decision-making.
Personal Assistance
I value being a dependable and organized personal assistant who makes sure that tasks, schedules, and priorities.