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Business Administration major in Computer Science
Central Colleges of the Philippines
Meet Your Dedicated General Virtual Assistant
Good day! I am Rochelle, you can call me Elley from Manila, Philippines. I am a dedicated General Virtual Assistant. I will provide efficient, accurate, and organized assistance that can value your time with other businesses.
I am a single mother of three lovely ladies. In my free time, you'll often find me watching movies, television series, and documentaries on Netflix with my favorite Korean and Japanese cuisine. In my younger years, I used to sing through a videoke. I am also an animal lover, especially cats and dogs.
I’ve been working for more than 2 decades, starting as an Administrative Assistant until I entered the world BPO industry, I’ve conquered the journey in every professional field. And now, I'm ready to embrace the world of freelancing as a General Virtual Assistant. Balancing the demands of a career and single parenthood has instilled in me exceptional, organizational and time management skills. My ability to navigate challenges with a positive attitude and a solution-oriented mindset has been instrumental in both my personal and professional life.
I am excited about the prospect of applying my skills as a General Virtual Assistant. Let's embark on this journey together, where my diverse background and unwavering dedication can contribute to the success of your projects
My Skills and Competencies
Social Media Management
Data Entry
Content Creator
Amazon Virtual Assistant
Certificates
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My Experience and Education
2022
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2024
Concentrix + Webhelp
(Customer Service Advisor I (Content Moderator))
Handles content moderation for aspiring and existing music artists regarding their composed masterpiece. Send Emails to music streaming companies for artist separation requests. Process a ticket for instant gratification to place the artist song track in the market at a specific request date.
2021
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2022
IntouchCX Philippines
(Customer Service Representative (Wellness Program))
Handle product information inquiries, educate return and refund process and send replacements Help clients locate deliveries, modify the order, and cancel membership Make updates to client's accounts, such as adding/removing addresses or credit cards.
2019
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2020
Alorica Philippines
(Customer Service Representative (Amazon Retail U.S))
Assisting with general queries from the customers about their parcel delivery. Handles dispute on refund and replacement.
2016
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2019
Teleperformance Philippines
(Technical Support Representative)
Assisting customers with technical issues in their broadband, phone line and TV service, providing basic troubleshooting. Analyze bills with billing disputes, adjustments, account balance and update information.
2015
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2016
7 Box Up, Inc.
(Sales Representative)
Frontliner of a local mobile brand. Assists customer's concerns and inquiries about our selling product. Promotes new products and recommends the most affordable featured brand.
2012
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Project Based
Aegis People Support Philippines, Inc.
(Collection Specialist)
Include collection calls and/or correspondence in a fast-paced goal-oriented collections department. Providing customer service regarding collection issues, process, and review account adjustments, resolve client discrepancies and short payments. Reconcile customer disputes as they pertain to payment of outstanding balances that are due. Provide excellent and considerate customer service.
2011
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2012
Imax Group International, Inc.
(Secretary / Administrative Assistant)
Responsible for preparing reports, bookkeeping, and entering data into computer records. Order and dispense supplies. Prepare and send checks.
2007
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2011
Lenotech Corporation
(Administrative Assistant)
Responsible for making Sales Invoice to our Corporate clients. Properly organize office documents such as sales order receipts and invoices.
2003
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2007
The Guaso Phils., Inc.
(Operations Staff)
Coordinate with Technical Adviser and set a target time to finish our pending items, updating item code and description of the products handled. Responsible for computing basic service charges for the repair of out-of-warranty consumer products, including the faxing of service quotation to the client. Prepare weekly reports.
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Content Creator
Promote companies' products and services by developing copy for websites, social media, marketing materials.