2017
Bachelor of Elementary Education
Masbate Colleges
Boosting Your Brand with My Social Media Expertise and Facebook Ads Expertise
Hi there! I’m Rochelle, and I’ve spent nearly 7 years working in customer service in the BPO industry, where I’ve learned a lot about chat, email, and phone support. Over the years, I’ve developed strong skills in communication, organization, and problem-solving, which I’m excited to use as a Virtual Assistant.
In addition to my customer service experience, I’ve also spent 4 years managing social media and running Facebook ads for my own business. This has given me great hands-on experience with digital marketing, and I’m ready to help businesses grow and make things run smoothly.
I’ve also taken some courses to keep improving my skills and stay up-to-date, so I can be the best virtual assistant for you. If you’re looking for a responsible, trustworthy, and dedicated virtual assistant to manage your accounts and make your life easier, let’s hop on a call and discuss how I can help, and let's achieve success TOGETHER!
My Skills and Competencies
Social Media Management
Data Entry
Content Creator
Facebook ads manager
Graphic Design
Copywriting
Basic Video Editing
Data Entry
Hashtag Research
Certificates
My Experience and Education
2022
-
2025
Telus Digital
(CSR)
As a Customer Service Representative, I managed inbound and outbound calls, as well as handled chat and email inquiries. I provided timely and effective assistance to customers, addressing their concerns, resolving issues, and ensuring a positive experience. I maintained a professional and empathetic approach while managing multiple communication channels, ensuring customer satisfaction and fostering long-term relationships.
2017
-
2020
Blues Brothers Inc.
(Branch Supervisor)
As a Branch Supervisor, I was responsible for overseeing store operations, ensuring smooth daily functions, and managing a team to achieve operational goals. My duties included handling store documentation, overseeing the timely renewal of permits, and ensuring compliance with all regulatory requirements. Additionally, I provided leadership and support to team members, delegating tasks and maintaining efficient workflows to ensure exceptional customer service and operational success.
2021
-
2025
My own business page
(Social Media Manager / Facebook Ads Manager)
From 2021 to 2022, I ran my business page on my own, creating content, posting products, doing photoshoots, and engaging with customers. I used organic strategies to grow sales and followers. Now, in 2025, I mainly post affiliate links, but I still do everything for the page myself.
My Services
Graphic Design
I have a passion for visual storytelling and excel as a Graphic Editor creating captivating designs for different medium
Facebook Ads Manager
As a Facebook Ads Manager, I create, optimize, and analyze ad campaigns to drive engagement, increase conversions, and m
Copywriting
I create catchy content for websites, blogs, ads, and social media to connect with people and get results.
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Content Creator
Promote companies' products and services by developing copy for websites, social media, marketing materials.