2012
Secondary
Las Pinas East National High School
Get to Know Me: A Peek Inside My World
Hey there!
I'm Rochelle a dynamic professional with a passion for delivering outstanding customer service and driving results. With over 7 years of experience in various roles, I've honed my skills in sales, retention, live chat support, and virtual assistance.
During my journey, I've thrived in fast-paced environments, where I've not only met but exceeded expectations. I believe in the power of continuous learning, which led me to undergo extensive training as a virtual assistant in SEO and SMM, enhancing my skill set and allowing me to tackle diverse challenges head-on.
My goal is simple: to provide value and make a positive impact wherever I go. Whether it's resolving customer inquiries, driving sales, or optimizing online presence, I'm committed to delivering results that exceed expectations.
Outside of work, you'll find me exploring new technologies, indulging in creative pursuits, or simply enjoying quality time with loved ones. I believe in maintaining a healthy work-life balance to fuel productivity and creativity.
I'm excited about the opportunity to connect, collaborate, and embark on new adventures. Let's create something amazing together!
Cheers,
Rochelle
Skills Spotlight
Customer Service Representative
Social Media Management
SEO Expert
Data Entry
Content Creator
Certificates
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Journey Through Experience
My Professional Path
2022
-
2024
EVERISE
(Escalation Specialist)
Handle supervisor calls, complaints, escalations. Efficiently resolve issues, ensure customer satisfaction.
2020
-
2022
QUANTRICS
(Escalation Specialist)
Handle escalated issues for Bell Mobility accounts. Resolve complaints, ensure customer satisfaction, maintain compliance
2017
-
2018
NV GROUP
(Collection Manager)
Manage collections, negotiate payments, maintain records, ensure compliance.
Service Offerings
How I Can Help You
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
SEO Expert
Marketing professionals who use research and analysis to improve a website's ranking on search engines like Google.
Customer Service Representative
Resolve inquiries, provide support, maintain records, exceed targets.