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BS Tourism Management
Centro Escolar University
More Info About Me
Hi there! I'm Celine. I am from the Philippines.
I am a good listener and keen to details. I am also focus when it comes to work. I am fast-learner even if it’s under fast-phase motion. I am eager to learn and to always step up my game and I don't settle for less. Outside of work, I enjoy to hangout with my family and friends and love spending time outdoors. I am committed to personal and professional growth and am constantly looking for ways to improve myself.
Thank you for taking the time to learn more about me! If you're seeking a dedicated and motivated professional who can contribute to your organization's success, I would love the opportunity to discuss how I can make a difference. Looking forward working with you! Thank you.
My Skills and Competencies
Data Entry
Certificates
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My Experience and Education
2019
-
2023
WHG Customer Services Philippines, Inc.
(Senior Customer Protection Analyst)
My first work experience in WHG was Payments Auditor last 2019-2020. We approved withdrawals from our customers. We check their game play, duplicate accounts and amount of their withdrawals.
The 2nd role is in MRG KYC Risk Analyst dated 2020-2021. We validate the documents of the customers. Our company provided us some tools to check if the customers documents is legit or fake. Once we validate the documents of the customer, we will approve their account for them to access.
My 3rd role is Customer Protection Analyst under Self exclusion. We search for their multiple accounts if they created one. Then once we gather all the accounts of the customer we will suspend or closed their accounts.
My last role is Senior Customer Protection Analyst. I do the tasking of our team, assist our agents and newbies in team, train them with new updates and do shift report at the end of our shift.
My Services
Data Entry / Web Researcher
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