2010
Bachelor of Arts in Communication
Leyte Normal University
More Info About Me
A dedicated professional with twelve years of BPO industry expertise.As a third party collections officer, where I began my BPO career, I developed my perseverance in turning every call into dollars. In my first post, I also improved my skip tracing abilities. I honed my customer service abilities as a first party collections officer on my second posting.I have acquired new abilities in the Mortgage Line of Business at my second firm. I was able to advance my career as a collections specialist,or account receivables specialist, at my most recent employer by acquiring new abilities.
My Skills and Competencies
Collections Specialist
Real Estate Virtual Assistant
Social Media Management
Data Entry
Certificates
×
![]()
My Experience and Education
July 2017
-
November 2023
FRONTEO PHILIPPINES INC.
(Collections Specialist/AR Specialist)
-Doing all the collections efforts for all the accounts of FronteoInc especially the accounts with
past due invoices to bring them back to current standing.
-Assigned also on resolving all the disputes of the client with the help of the billing department.
-Reviewing the Daily Cash Receipts and managing the application of the payments against the open invoices.
February 2016
-
May 2017
INCENTER MORTGAGE SOLUTIONS LLC
(LOAN PROCESSOR)
-Doing the Set up process of the borrower’s/ customer’s loan in the operating system
-Reviewing the documents submitted by the borrowers and giving them feedback of the needed documents thru the Deal Managers for the loans to be approved.
-Since November 2016 I was assigned to be in the training apprenticeship to do the training of the newbies for the campaign.
February 2015
-
January 2016
INCENTER MORTGAGE SOLUTIONS LLC
(QUALITY ASSURANCE SPECIALIST (Finance of America Mortgage Client))
Making business to business calls to verify the employment history of the borrowers applying for mortgage loans for Finance of America.
October 2014
-
February 2015
INCENTER MORTGAGE SOLUTIONS LLC
(BROKER SUPPORT REPRESENTATIVE (PMAC Lending Services Client))
Making business to business communications thru calls and emails about everything that a broker / brokers of PMAC Lending needs.
January 2014
-
October 2014
INCENTER MORTGAGE SOLUTIONS LLC
(FIRST PARTY COLLECTION REPRESENTATIVE (PMAC Lending Services Client))
- Making calls to remind borrowers regarding the balance on their loans.
- Helping out borrowers with their disputes and other concerns in their accounts.
August 2013
-
January 2014
INCENTER MORTGAGE SOLUTIONS LLC
(CUSTOMER SERVICE REPRESENTATIVE (PMAC Lending Services Client))
Assisting borrowers on all they need about their Mortgage Accounts.
March 2011
-
July 2013
NCO Financial System Inc. (Now known as Alorica Philippines)
(First Party Collections Officer (CLEARWIRE OUTSOURCING - 4G Internet Service in USA))
First party collections officer making outbound and inbound calls to remind customers regarding the status of their account and help them bring the account in good standing.
September 2010
-
March 2011
NCO Financial System Inc. (Now known as Alorica Philippines)
(Third Party Collections Officer (GE OUTSOURCING / GE MONEY BANK))
Third party collections officer making outbound calls to remind customers about their past due credit card accounts and giving them all the options they need to bring the account in good standing.
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Content Creator
Promote companies' products and services by developing copy for websites, social media, marketing materials.