Bachelor of Science in Computer Science
Western Mindanao State University
Hello! I am Robelyn Recimulo a dedicated and versatile professional with a passion for providing exceptional customer service, sales marketing and creating stunning graphic designs. With over 2-3 years of experience in both fields, I bring a unique blend of technical skills and creative flair to every project I undertake.
Customer Service Expertise:
• 📞 Exceptional Communication: Proficient in handling customer inquiries, resolving issues, and providing solutions on time.
• 💬 Multichannel Support: Experienced in email, chat, and phone support, ensuring seamless customer interactions across all platforms.
• 🛠️ Problem Solving: Adept at identifying customer needs and offering tailored solutions to enhance customer satisfaction.
• 📊 CRM Proficiency: Skilled in using various CRM tools to manage and track customer interactions efficiently.
• 🌐 Bilingual Support: Offering support in English to cater to a diverse customer base.
Sales Marketing expertise:
1. Market Research and Analysis: I conduct thorough market research to understand consumer behaviour, identify market trends, and assess competitor strategies. This data-driven approach allows me to pinpoint opportunities and effectively tailor marketing efforts to target specific segments.
2. Campaign Development and Execution: I design multi-channel marketing campaigns, utilizing digital and traditional platforms to maximize reach. This includes email marketing, social media, content marketing, SEO, and PPC advertising.
3. Brand Positioning and Messaging: Crafting compelling brand stories and messages is crucial to differentiating our products. I develop unique value propositions and consistent messaging that resonate with our target audience and reinforce our brand identity.
4. Sales Enablement: Collaborating closely with sales teams, I create sales tools, presentations, and training materials that empower them to communicate our value effectively and close deals more efficiently.
5. Performance Metrics and ROI Analysis: I establish key performance indicators (KPIs) to measure the success of marketing initiatives. Analyzing these metrics allows me to optimize campaigns in real-time and ensure a high return on investment.
6. Customer Relationship Management (CRM): Utilizing CRM systems, I manage customer data, track interactions, and segment audiences to deliver personalized marketing experiences that enhance customer engagement and loyalty.
7. Budget Management: Efficient allocation and management of marketing budgets ensure that resources are utilized effectively to achieve maximum impact without overspending.
Graphic Design Expertise:
• 🎨 Creative Design: Specializing in creating eye-catching visuals for digital and print media, including logos, social media graphics, and marketing materials.
• 💻 Technical Proficiency: Expert in Adobe Creative Suite (Photoshop, Illustrator, InDesign) and other design software to bring ideas to life.
• 🖌️ Brand Development: Experienced in developing and maintaining cohesive branding for businesses and individual clients.
• 📅 Project Management: Capable of managing multiple design projects simultaneously while maintaining high quality and meeting deadlines.
• 📈 Market Insight: Staying updated with the latest design trends to ensure that your visuals are contemporary and effective.
Skills
• Customer Service: Communication, Problem-Solving, CRM Tools, Multitasking, Conflict Resolution
• Graphic Design: Adobe Creative Suite, Logo Design, Brand Development, Print and Digital Design, Typography, Color Theory
• Sales marketing: market research, strategic planning, campaign management, digital marketing, and brand positioning, driving business growth and enhancing brand visibility.
Western Mindanao State University
responsible for handling customer inquiries,
resolving issues, and providing information about
products or services.
responsible for developing, implementing, and managing a company's social media strategy to increase brand awareness, improve marketing efforts, and drive engagement.
supporting the agency's operations by handling
various administrative and clerical tasks; Job
posting, candidate management, Document
Presentation and Marketing Support
responsible for developing, implementing, and managing a company's social media strategy to increase brand awareness, improve marketing efforts, and drive engagement.
Social Media Manager offering content creation, strategy, ads, and engagement to boost brand growth and visibility.
Graphic design is a craft where professionals create visual content to communicate messages.