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Bachelor of Science in Nursing
Mountain Provice State Polytechnic College
More Info About Me
A highly motivated person with the desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
I am framed and guided by nursing ethical standards that include respect for autonomy, beneficence, non-maleficence, justice, fidelity, and veracity.
My Skills and Competencies
MEDICAL VA
bookkeeping
Customer Service
Social Media Management
Data Entry
Certificates
My Experience and Education
APRIL
-
2024
ProVA
(General Virtual Assistant Trainee)
• Experience live, interactive learning with practical tasks to become a professional VA expert
June 2020
-
February 2024
Personal Medical assistant
(medical VA and Home care)
Appointment scheduling online or by calling the clinic. Handling medical billings and purchasing of medicine. Obtaining laboratory results and reporting to doctors. Home care after surgery. Patient communication through email, tex and calls.
June 2020
-
February 2024
E-commerce shop and FB Shops
(Online Store Owner)
• Social Media Management
• Increased sale conversion through consistent posting and live streams
• Monitor timely responses to customers' messages
• Outline goals, define my target audience, and know the platforms that will help to scale
2015
-
2020
CITIBANK/Citigroup PH
(Service Analyst 1-C09)
• We assist with evaluating and resolving dispute from clients across different platforms.
• Effectively use various computer systems to complete assigned task and address inquiries.
• We develop and maintain working knowledge of specific groups of our products and services.
• We analyze and identify any potential risk
and identify solution to meet clients needs.
• Fulfill the clients’ necessities while providing an exceptional client experience measured by specific metrics.
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding the business, its clients and assets, by driving compliance with applicable laws, rules and regulations.
• Solve disputes and retain clients, while minimizing operating loss, through adherence to established rules and regulations.
2014
-
2015
TELUS International Philippines
(Technical Support Specialist)
Nature of work:
• Bridge the gap between products/services to our customers.
2009
-
2013
SITEL Baguio PH
(Customer Service Representative)
Nature of work:
• Timely answer and resolve customer service inquiries.
• Identify and implement effective Loss control practices.
• Support new employees and handle escalations.
My Services
Single- entry bookkeeping
Accurately record financial transactions, anything from sales and purchases to create financial record for the business.
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry
Enter information in a data base or computer system. Search the Internet for information on a wide variety of topics.
Customer Service
Meet customer's expectations through excellent service.
Medical Virtual Assistant
Providing general administrative support in the area of medicine.
Testimonials
Justin and Shawna
commendation