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BS in Food Technology
Davao del Norte State College
More Info About Me
I've spent almost five years working in the BPO industry. I have a working knowledge of tools like Maestro, Shopify, Zendesk, and Amazon. I am proficient with Google Tools and Microsoft Office. In addition to my BPO work, I have experience as an online tutor.
If you need someone who is a fast learner, dependable, efficient, professional, and experienced, I can tell you that I am the guy for the job.
My Skills and Competencies
Social Media Management
Graphic Designer
Data Entry
Content Creator
Certificates
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My Experience and Education
2023
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2024
BruntWork
(Virtual Assistant)
- Respond promptly to customer inquiries through the website's chat feature, providing accurate information and escalating issues and concerns to the client. Maintain a friendly and professional tone to ensure a positive user experience.
- Collect and document customer feedback, common questions, and recurring issues from chat interactions.
2023
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2024
Awesome CX
(Customer Service Team Lead)
As a Team Leader, it is my job to;
- Monitor and conduct coaching on performance (metrics, save rate, aht) and behavior
(attendance & punctuality) of team members.
- Monitor team members' participation to ensure the training they are being provided is being
put into use, and to see if any additional training is needed.
- Motivate team members.
- Listen to team members’ feedback and resolve any issues or conflicts.
- Recognize high performance and reward accomplishments.
- Attends leadership meetings and Focus Group Discussion set by the Management.
- Perform other tasks that will be assigned to, from time to time.
2021
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2022
Awesome CX
(Quality Assurance Specialist)
-Grade/Evaluate Zendesk tickets (Phone, Chat, and Email) that were processed by agents.
-Evaluate processes to ensure that agents were able to deliver correct information and
excellent customer service.
-Examining whether they adhere to the proper procedures and regulations when editing,
processing, and handling orders through Shopify.
-Providing advice and action plans for dealing with a certain scenario in the future.
2020
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2021
Awesome CX
(Senior Representative)
-Provide expert-level assistance to customers via email and chat.
-Analyze and troubleshoot intricate customer problems, finding effective solutions and
ensuring customer satisfaction.
-Assist in training and mentoring junior customer service representatives. Share knowledge,
best practices, and tips for handling challenging situations effectively.
-Monitor customer interactions and provide feedback to ensure adherence to company
standards and policies.
-Help maintain high-quality service delivery across all customer touchpoints.
2019
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2020
Flatworld Solutions
(Chat Support | Appointment Setter)
- Assist customers with various issues related to service or sales through chat.
- Send leads of customers interested in buying a car from a specific dealership
- Schedule appointments for vehicle check-ups and maintenance
appointments for customers.
2018
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2018
Concentrix
(Customer Service Representative | Retail Specialist)
- Worked for Amazon as a retail support
- Handled both inbound and outbound calls
- Assisted customers with various issues
- Helped with order tracking
- Assisted with order placement
- Processed returns for exchange or refund
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Content Creator
Promote companies' products and services by developing copy for websites, social media, marketing materials.