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BS Civil Engineering
Technological Institute of the Phil.
More Info About Me
Former BPO or Call Center Agent that handled different telecommunications programs such as AT&T, Verizon and Virgin Media UK. Mostly recently part of Airbnb Resolutions 2 department that handles issues or concerns about reservation for both Host and Guest. Currently working as a Customer Service Rep in Thor Kitchen handling managing inquiries from the customers and responsible for tickets
My Skills and Competencies
Social Media Management
Graphic Designer
Data Entry
Content Creator
Certificates
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My Experience and Education
2024
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2024
Intouch CX
(Customer’s Ambassador for Airbnb)
Manages Host & Guest concerns regarding reservation through phone, messaging and email
2019
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2021
Sitel
(Customer Service Chat Representative)
Handles new customers acquisitions through chat by answering questions about promotions and services
2018
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2019
Afni Phil.
(Customer Service Chat Representative)
Handles customer concern through chat in managing their Home services account and recommend products to gain revenue
2016
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2017
Convergys Phil.
(Customer Sales & Service Chat Representative)
Handles customer concerns through chat in managing their postpaid accountsand recommend products to gain revenue
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Content Creator
Promote companies' products and services by developing copy for websites, social media, marketing materials.