2016
Bachelor of Science in Information and Communication Technology
Pangasinan State University
My Skills and Competencies
Social Media Management
Graphic Designer
Data Entry
Content Creator
Certificates
×
![]()
My Experience and Education
2019
-
2022
Insight Direct Philippines
(Services Coordinator)
Monitors client queues from various inbound touchpoints and responds to clients. Support Inbound and Outbound Call queues and escalates priority issue based on guidelines.
2018
-
2019
TPG
(Admin Staff)
Assigned tickets to Technician and ADSL Engineer. Confirm appointments to Technician and customer.
2016
-
2018
Convergys
(Customer Service and Technical Support)
Managed call flow and responded to technical support needs of customers. Evaluate and respond to incoming sales leads. Resolves customer complaints by investigating problems, developing solutions, preparing reports, and making recommendations to management
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Content Creator
Promote companies' products and services by developing copy for websites, social media, marketing materials.