Hey I am Riza

More Info About Me

Riza T. Dela Cruz
Manila, Philippines
msrizadelacruz715@gmail.com
Freelancer
Check my CV View Work Hire Me

My Skills and Competencies

Social Media Management
Data Entry
Content Creator
Sales Process
Inventory Management
Communication Skills
Organizational Skills
Technical Proficiency
Customer Service
Problem-Solving
Multitasking
Adaptability
Confidentiality
Social Media Management

Certificates

My Experience and Education

  • EXPERIENCE
  • EDUCATION
2005
Primary

Grade 1: Legarda Elementary School
Grade 2: Holy Trinity Academy School
Grade 3 - 6 : Dr. Benigno Aldana Elementary School

College level
BS HRM

The National Teachers College

2009
High School Diploma

Claro M. Recto High School

College level
BS Business Management Major in Marketing

AMA - Online Schooling ( October 2022 - March 2023)

July 18, 2011 - April 15, 2012
Mcdonalds
(Crew/ Party Host)

Provide excellent customer service by taking orders, serving food, and addressing customer inquiries.
Ensure food safety standards are maintained in food preparation and storage areas.
Collaborate with the kitchen staff to ensure timely and accurate order fulfillment.
Handle cash transactions and maintain accurate cash registers.
Uphold cleanliness and hygiene standards in the dining area.
Assist in opening and closing duties, including restocking supplies and cleaning.

November 20, 2012 - April 10, 2013
SM Mart Inc.
(Sales Clerk)

Greet customers warmly, assess their needs, and provide assistance in product selection.
Achieve and consistently exceed weekly and monthly sales targets.
Process customer transactions accurately and efficiently using the POS system.
Maintain a thorough understanding of the store's product offerings to provide detailed information to customers.
Handle customer inquiries, resolve issues, and provide after-sales support.
Keep the sales floor organized, clean, and visually appealing.
Collaborate with team members to create engaging displays and maximize cross-selling opportunities.
Assist in inventory management, including restocking shelves and monitoring product levels.
Participate in ongoing training to stay informed about new products and promotions.

May 29, 2013 - Jan 31, 2014
Tamaraw Manpower Services - SM San Lazaro
(Sales Clerk)

Provided excellent customer service by understanding and addressing customer needs.
Conducted sales transactions accurately and efficiently, handling cash and card payments.
Assisted with visual merchandising, ensuring the store's aesthetic appeal.
Contributed to meeting and exceeding monthly sales targets.
Participated in regular product knowledge training sessions.
Collaborated with team members to organize promotional events.

June 1, 2014 - Dec 31, 2014
Hyatt Regency Hotel Manila
(Fitness centre and spa - Receptionist)

Welcomed members, provided information on gym facilities, and assisted with inquiries.
Managed check-ins and membership renewals.
Coordinated with trainers and staff to ensure a positive member experience.
Handled phone calls and directed inquiries to the appropriate department.

January 1, 2015 - July 30, 2015
New World Manila Bay Hotel
(Receptionist)

As a Customer Service Representative in a 5-star hotel, my primary role is to interact with customers and address their inquiries, concerns, and requests. My main goal is to provide exceptional service and ensure customer satisfaction, thereby building a positive reputation for the company.

2015 - 2023
GAOC
(Clinic Manager)

As a Clinic Manager, my daily duties and responsibilities are to ensure that the operations will run smoothly and efficiently while providing excellent patient care. I am responsible for overseeing various aspects of clinic management by working closely with healthcare professionals and coordinating administrative tasks such as:
Scheduling patient appointments and staff allocation
Manage clinic resources, supplies, equipment, and monthly inventory
Develop and implement clinic policies and procedures to maintain high standard of patient care
Provide leadership and direction to the team, promoting a positive work environment and fostering professional growth
Conducting performance evaluations, providing feedback, and addressing any staff-related issues or conflicts
Address patient concerns or complaints by resolving any issues promptly and compassionately
To make sure that every patient we may encounter has given exemplary customer service

My Services

Administrative Support

Efficient email management. Calendar organization and appointment scheduling. Data entry and document management.

Customer Support

Managing customer inquiries via email or chat. Addressing and resolving customer issues promptly. Maintaining positive c

Research Assistance

Conducting market research. Gathering information on industry trends. Compiling data for reports and presentations.

Personal Assistance

Managing personal appointments and commitments. Gift shopping and special occasion reminders. Other personalized tasks a

Social Media Management

Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.

Data Entry / Web Researcher

Search the Internet for information on a wide variety of topics.

Testimonials

Author

Customer Satisfaction feedback

@ GAOC Dental


Works

Let's work together !

I am available for freelance projects.
Hire Me

Get In Touch

Address :
Manila,
Philippines
Email :
msrizadelacruz715@gmail.com


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