2015
Bachelor of Science in Hotel and Restaurant Management
Nuevo Zamboanga College Inc.
More Info About Me
Hello, and welcome to my portfolio! My name is Rizamay, and I'm excited to share a little bit about myself with you.
At 31 years old, I bring a wealth of life experiences and a strong work ethic to my professional endeavors. I have a diverse background, having previously worked in the call center industry where I honed my communication and customer service skills. However, I am now eager to embark on a new career path as a virtual assistant.
Being a mother has taught me valuable lessons in time management, multitasking, and prioritization. I'm highly organized, detail-oriented, and skilled at problem-solving.
I'm a quick learner and adaptable to various tasks, from managing schedules and emails to conducting research and coordinating projects.
I believe in open communication, building positive relationships, and delivering high-quality work. I'm dedicated to exceeding client expectations and providing a seamless experience.
Thank you for taking the time to learn more about me. I am thrilled about the opportunity to contribute my skills and make a meaningful impact as a virtual assistant. Please feel free to explore my portfolio further to discover the range of services I offer. If you have any questions or would like to discuss potential collaborations, please don't hesitate to reach out.
I look forward to connecting with you soon!
My Skills and Competencies
Lead Generation
Email Marketing
Data Entry
Customer Service
Certificates
×
![]()
My Experience and Education
2022
-
2023
Nowcom Global Service LLC
(Bilingual Customer Service Representative (Spanish-English))
• Handled inbound customer calls, addressing inquiries related to auto loan accounts.
• Assisted customers with account updates, changes in personal information, and payment arrangements.
• Provided guidance on loan repayment options, interest rates, and payment schedules.
• Maintained professionalism and empathy while handling sensitive and confidential customer information.
2019
-
2021
Sykes Asia Inc.,
(Bilingual Collection Specialist (Spanish-English))
• Proactively contacting customers to collect outstanding payments.
• Negotiated repayment plans with delinquent borrowers, aiming to resolve payment issues and prevent further delinquency.
• Utilized effective communication and negotiation skills to establish positive rapport with customers and encourage timely payments.
• Conducted thorough investigations into customer payment histories, analyzed account information, and implemented appropriate collection strategies.
• Collaborated with legal and recovery teams to initiate legal action or repossession processes when necessary.
• Maintained accurate and up-to-date documentation of collection efforts and customer interactions.
2016
-
2019
Orchid Cybertech Services Inc. (TPG Telecom)
(Customer Service & Case Manager)
Customer Service
• Provided outstanding customer service, resolving technical issues and managing billing concerns.
• Utilized product knowledge to assist customers with service activation and troubleshooting.
• Addressed complaints, escalated cases, and achieved high customer satisfaction ratings.
Case Manager
• Conducted assessments, developed care plans, and coordinated service activations and upgrades.
• Managed complex cases, including service outages, and minimized customer downtime.
• Acted as primary point of contact, addressing concerns and proactively enhancing service offerings.
My Services
Lead Generation
Prospecting and research, Lead generation strategies, Qualifying leads, Appointment setting
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Customer Support Specialist
Responding to inquiries, Providing product or service information. Handling complaints and escalations