2019
Bachelor of Science in Business Administration - Major in Marketing Management
Liceo de Cagayan University
More Info About Me
I am married and a mother of two. I am a fast learner who can pick up new skills easily. I am very resourceful, motivated, and enthusiastic. I love assisting customers! It makes me happy that I could fulfill my duty as a customer representative, especially when I knew that the customers were satisfied and happy with the service I gave.
I am a very workaholic; I can work overtime on regular days, holidays, and even on weekends.
My Skills and Competencies
Email Management
Customer Service
Social Media Management
Microsoft Office (Word, Excel, Power Point, Spreadsheets )
Data Entry
Content Creator
Certificates
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My Experience and Education
2022
-
2023
Rebag
(Digital Stylist)
A sales and chat support on a luxury retail app. Responsible for assisting and answering all the client's concerns and inquiries on a specific product. Also helping them with their orders and payments.
2019
-
2022
First Community Cooperative
(Risk Protection Associate)
Responsible for all insurance-related functions such as enrollment, deduction of premiums/contributions, processing of claims, and monitoring of qualified members.
2018
-
2019
Liceo de Cagayan University
(Student Assistant)
A student assistant will carry out administrative and technical tasks requested by a supervisor. Worked under the Vice President of Academic Affairs and was assigned to check the attendance of every professor at the university.
2012
-
2013
McDonald's
(Customer Service Crew)
A person who offers customers a warm welcome to the restaurant and anticipates what they need. That means everything from clearing trays and explaining the menu, to getting to know our regular customers.
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Content Creator
Promote companies' products and services by developing copy for websites, social media, marketing materials.
Testimonials
Allyson (Menzies) Bahremand
Riza's performance as a Digital Chat Sales representative was stellar with a remarkable ability to excel in customer service and problem-solving. Throughout her tenure at Rebag, Riza has consistently demonstrated exceptional dedication and professionalism, making her a valuable asset to our team.
Customer service is at the heart of our organization's success, and Riza has undoubtedly proven to be an exceptional ambassador for our brand. Their interactions with customers on digital chat platforms have consistently garnered positive feedback, reflecting their exceptional communication skills, empathy, and genuine desire to assist and satisfy customers' needs. Time and again, Riza has gone the extra mile to ensure that every customer query is resolved promptly, leaving customers with a positive and memorable experience.
One of Riza's most impressive strengths is their adeptness at problem-solving. She has an innate ability to grasp complex issues quickly and provide practical and effective solutions.
Allyson (Menzies) Bahremand
Whether faced with technical challenges, product inquiries, or complaints, Riza remains composed under pressure and tackles each situation with tact and grace. Her attention to detail and resourcefulness in finding resolutions have significantly contributed to increased customer satisfaction and loyalty.
Aside from their exceptional customer service and problem-solving skills, Riza has also been a proactive team player and a role model for their colleagues. She willingly shares her knowledge and expertise, contributing to the overall growth and development of the team.
In summary, Riza is an exemplary employee who excels in customer service and problem-solving. Her dedication, communication skills, and ability to connect with customers sets her apart as a top-performing digital chat sales representative. I have no doubt that Riza will continue to be an invaluable asset to any team she works with.