2018
Bachelor of Science in Hotel and Restaurant Management
Central Luzon State University
More Info About Me
Everyone called me Riza, I graduated Bachelor of science in Hotel and Restaurant management and has been working in a BPO company for 3 years. I am a hardworking person, self-motivated and wanted to reach and live with my expectations. I am adaptable to all challenging situations and able to work under pressure.
My hobbies that I usually do in my free time was watching documentaries, rom-com and sci-fi genre movies. I also read book that are more on self-improvement to boost my confidence and inner peace.
My Skills and Competencies
Social Media Management
Data Entry
Lead Gen
Certificates
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My Experience and Education
2022
-
2023
Telus International
(Quality Analyst)
-Quality Analyst conducts transaction monitoring of frontline agents calls and any back office works and root cause analysis. Driving the consistency of quality assurance and excellent customer experience to maintain confidence and loyalty.
2020
-
2022
Telus International
(Customer Service Representative (Inbound, Outbound and Email))
-Taking phone calls and assisting customers with their concern about their account through inbound and outbound calls and email
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Content Creator
Promote companies' products and services by developing copy for websites, social media, marketing materials.