N/A
Hotel and Restaurant Management
Polytechnic University of the Philippines
More Info About Me
Hello there! My name is Ritchel, Ritch, for short. I relocated to Cantabria, Spain, with my partner and am now a proud fur mom of a border collie. I was previously the head of communications for a piano shop and music school in Phnom Penh, Cambodia, where I uncovered my passion for creative writing and marketing. I enjoyed managing five social media pages where I effectively positioned my client on top of the competition.
Highly motivated, dependable, versatile, and an excellent communicator with almost six years of experience in customer service, where I delivered outstanding client and customer satisfaction.
I love working in the garden, reading, doing mobile photography, and improving my Spanish in my free time.
Reach out at delimadiliman@gmail.com if you would like to connect or discuss professional possibilities.
My Skills and Competencies
Social Media Management
Customer Service Specialist
Video Editing
Content Creator
Content Writer
Copywriting
Facebook Ads
SEO Writer
Certificates
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My Experience and Education
2019
-
2021
Soundskool Music Cambodia
(Head of Communications)
• In charge of official Fender, Roland, and other proprietary brand communications.
• Responsible for managing the company's reputation and ensuring that communication efforts are consistent with the brand's image and values.
• Content creation included composing press releases, blog entries, social media updates, and monthly newsletters.
• Create and implement a complete social media plan to improve brand exposure, engagement, and website traffic.
• Ad campaigns on Facebook and Google were managed and monitored.
• I collaborated with the music school's director, sales manager, and operations manager to achieve our aim of successful projects, advertisements, and campaigns.
2008
-
2014
NCO Group, Sitel Philippines, Convergys, and Teletech
(Customer Service Specialist)
• Experienced customer care with international organizations such as; Amazon.com (NCO Group), Sears Home Delivery US, Virgin Media UK (SItel), Citibank US ( Convergys), and Telstra Australia (Teletech). Managed a wide variety of customer service, sales, and administrative tasks to resolve customer issues quickly and efficiently.
• Developed a reputation as an efficient service provider with high levels of accuracy.
• Recommended, selected, and helped locate and obtain out-of-stock products based on customer requests.
• Ensured superior customer experience by addressing customer concerns, demonstrating empathy, and
resolving problems on the spot. Improved call center functionality and service capacity by resolving customer complaints efficiently and quickly.
• Acted professionally and patiently when addressing negative customer feedback.
• Communicated with vendors regarding back order availability, future inventory, and special orders.
• Managed high call volume with tact and professionalism.
• Directed calls to appropriate individuals and departments.
• Answered product questions with up-to-date knowledge of sales and shop promotions.
My Services
Customer Service
Provide solutions that fit customers' unique situations and prioritize the customers' needs every step of the way
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Facebook Media Buyer
I can build, manage, and scale your Facebook ad campaigns that meet your KPIs.
Content Creator
Promote companies' products and services by developing copy for websites, social media, marketing materials.