2005
Bachelor of Science in Information Technology
Megabyte College of Science and Technology
More Info About Me
N/a
My Skills and Competencies
Social Media Management
Graphic Designer
Data Entry
Content Creator
Certificates
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My Experience and Education
2022
-
2023
GEOCHEM INDEPENDENT QUALITY CERTIFICATION SERVICES LLC
(Key Account Manager)
• Identify prospective customers, lead generation and conversion.
• Contacting potential and existing customers on the phone, by email, and in person.
• Setting sales goals and developing sales strategies.
• Handling customer questions, inquiries, and complaints.
• Preparing and sending quotes and proposals.
• Gathering technical documents from clients and conducting initial review as per applicable standard.
2013
-
2022
INTERTEK INTERNATIONAL LIMITED DUBAI BRANCH
(KEY ACCOUNT MANAGER and TEAM LEADER)
Responsibilities:
• Retaining top customers and nurturing key relationships every time.
• Becoming a strategic partner and advisor to the client, discovering new opportunities
to work together for mutual benefit
• Managing the relationships with existing customers and generating growth within
those accounts, as well as establishing new business with given prospects and leads.
• Leading and motivating the team.
• Managing performance.
• Solving problems.
• Reporting performance each month.
• Collaborates and liaises with internal departments, technical teams, authorities, and external customers and service providers to resolve compliance issues.
• Assisting customers’ requests for complying their shipment going to KSA SABER, EGYPT GOEIC, MOROCCO, IRAQ, KURDISTAN and clear it at the customs border.
• Liaising with different people from different countries to complete the process for
issuing certificate of conformities.
• Preparing documents for audits and ensuring all are complying.
2011
-
2013
DERBY CASTLE SERVICES LLC
(ADMISTRATIVE ASSISTANCE)
Assist the Admin. Manager in all his task, and performs other related duties that the CEO may assign from time to time.
Job Description:
• Acting also as a Secretary and a Customer Service Representative for our 24/7 helpdesk.
• Creating and maintaining office documents.
• Overall office keeping.
• Supervising the work of low level clerks and assign jobs to them.
• Interaction with supervisors and clients.
• Maintaining confidentiality in all aspects on the firms dealing and working.
• Making quotations and LPO’s.
• Receiving complaints from clients and resolve them appropriately.
• Coordinate to Supervisors and giving them everyday task schedule.
• Answering of phone calls and forwards them to concern personnel.
• Greets visitors.
• Checking of emails and response them accordingly.
• Getting appointments with the clients and coordinate them with the in-charge personnel.
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Content Creator
Promote companies' products and services by developing copy for websites, social media, marketing materials.