2016
Bachelor of Science in Business Administration Major in Marketing Management
Navotas Polytechnic College
More Info About Me
Experienced Fraud Specialist with a demonstrated history of working in the financial services industry for over 5 years . Skilled in Fraud Investigations, Bank Fraud, Fraud Prevention, Sales & Marketing, Sales and customer service and a degree holder.
My Skills and Competencies
Social Media Manager
Facebook Ads Management
Data Entry
Content Creator
Certificates
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My Experience and Education
2019
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2022
JP Morgan chase & Co
(Fraud Specialist 1)
In this role,you will balance your focus on business results by offering and finding solutions to
help our customers with issues involving Account Fraud.
Responsibilities
-Communicate with customers in a metrics-driven environment
-Identify and conduct in-depth investigation of irregular and suspicious performance /behavioral patterns
-Review potential fraud online transactions, check deposits and real time fraud concerns.
-Demonstrate resilience, and extreme adaptability in fast-paced environment
-Possess strong customer focus with ability to have detailed conversation with our customer
-Take ownership of each customer interaction while treating customer with respect and responding with empathy
-Demonstrate personal excellence including punctuality, integrity and accountability
-Effectively prioritize work,and approach problems logically and with good judgment to ensure the appropriate customer outcome
-Abide by all applicable regulatory department practices and procedures
2017
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2018
VXI
(Fraud Specialist 1)
Responsible for management of risk that the client is exposed to, through fraud, misconduct & abuse. Includes knowledge in the context of misconduct schemes that result in losses due to theft, shrinkage, system manipulation.
Responsibilities:
-Provide customer satisfaction and experience
-Meet and exceed client mandated KPI's (Key Performance Indicators)
-Be aware of companies policies and keep things confidential
-Provide feedback to management concerning possible problems or areas of improvement
-Participate in training to improve work performance
2016
-
2016
Convergys
(Sales Specialist)
A Sales Specialist is responsible for generating leads and meeting sales goals and must assure customer satisfaction.
My Services
Social Media Management
Social Media Marketing is telling the world you’re a rock star. Content Marketing is showing the world you are one.
Facebook Ads Management
Facebook ads by getting inspiration from a few of our ad examples that have seen success.
Graphic Design
Graphic design is a craft where professionals create visual content to communicate messages.