2011
Hotel & Management
Philippine College of Technology
Your Personal AI Companion
My mission is to provide individuals and organizations with efficient and effective support through a variety of administrative, technical, and creative services delivered remotely. My primary goal is to free up my clients' time so that they can focus on their core activities. I handle tasks like scheduling, email management, research, data entry, social media management, and other administrative duties. I strive to provide high-quality work, excellent communication, and dependability while maintaining a positive and productive working relationship with my clients. My ultimate goal is to assist and support my clients in achieving their personal or business objectives.
I am also a Strategic Account Manager with extensive experience, multicultural and multidisciplinary, working remotely or in international settings. Expert in onboarding, business development, key account acquisition and retention, CRM, and customer service. High knowledge of the technology and hospitality industries, particularly in B2B SaaS.
My Skills and Competencies
Customer Service Support
Technical Support
Account & Project Management
Social Media Management
Data Entry
Content Creator
Certificates
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My Experience and Education
2022
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2023
The Sistow's Closet
(Social Media Manager)
- Responsible for managing the company's social media accounts, including posting content, responding to comments and messages, and monitoring engagement metrics.
- Creating a comprehensive social media strategy that aligns with the company's overall marketing and business objectives. Includes creating a content calendar.
- Creating and curating engaging content that resonates with the company's target audience.
- Monitoring social media trends
2021
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2022
EAT APP
(Strategic Projects Associate (WFH))
- Responsible for developing project plans that outline the scope, objectives, and timelines for the project
- Perform market research based on the assigned project by the Head of the Department
- Create Knowledge Base articles and upload in Hubspot
- Perform monthly audit of the company's clients and update the database
2020
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2021
EAT APP
(Account Manager (WFH))
- I am responsible for developing strong relationships with customers, connecting with key business executives and stakeholders, and preparing sales reports
- Develop trusted advisor relationships with key accounts, customer stakeholders, and executive sponsors
- I process renewals and negotiate contracts and close agreements to maximize profits
- Collaborate with the sales team to identify and grow opportunities within the territory
- I used tools such as Hubspot, Docusign, Asana, Trello, Monday.com, Slack, Notion
2018
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2019
EAT APP
(SENIOR ADMIN EXECUTIVE)
- Provides high-level administrative support to executives, such as taking calls, scheduling meetings, managing executive requests, and other office duties
- Responsible for overseeing the day-to-day administrative operations of the company. This includes managing staff, delegating tasks, and ensuring that administrative processes are running smoothly
- In this role, I work with almost every department in the company and report directly to the Head of Customer Support
- Prepare and send monthly reports to our clients (restaurants & hospitality groups). I mainly use Microsoft Excel, Google sheet & Powerpoint.
- I am in charge of taking orders for office supplies and other needs
2016
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2017
ALORICA
(VOICE & DATA MANAGER - AT&T BUSINESS)
- Act as the Gatekeeper of every order that has been successfully processed from the AT&T Salesperson.
- Analyze and understand the order's Scope of Work, then assign it to the appropriate team/person.
- Encode data into the company's database, updating records, and maintaining accurate records of orders, inventory levels, and customer information
- Should reach the daily quota of assigned orders
2016
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2016
Alorica
(Team Leader - FRONTIER)
- Leading and managing a team of 20 team members. This includes setting goals, establishing performance metrics, and providing feedback and coaching to team members to help them succeed
- Planning and organizing the work of the team to ensure that goals are met and projects are completed on time
- managing the performance of team members, including providing regular feedback, conducting performance evaluations, and addressing performance issues as they arise
2015
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2016
ALORICA
(TECHNICAL SUPPORT REPRESENTATIVE - COMCAST)
- Receive customer calls to provide step-by-step guidelines for the resolution of a technical issue
- Install, configure, and troubleshoot computer systems, servers, and network issues
- Document and track customer issues using a ticketing system to ensure quick resolution
- Document and track customer issues using a ticketing system to ensure quick resolution
2015
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2015
ALORICA
(CUSTOMER SERVICE REPRESENTATIVE - SIRIUS XM)
- Provide assistance & troubleshoot issues related to customers' SiriusXM radio
- Assist in activating customers' subscription
- Upsell additional equipment & subscriptions to customers' existing services and reach monthly quota
- Process payment over the phone and provide basic billing assistance
2013
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2015
CONVERGYS
(TECHNICAL SUPPORT REPRESENTATIVE - AT&T U-VERSE)
- Receive customer calls to provide step-by-step guidelines for the resolution of a technical issue
- Install, configure, and troubleshoot computer systems, servers, and network issues
- Document and track customer issues using a ticketing system to ensure quick resolution
- Document and track customer issues using a ticketing system to ensure quick resolution
2011
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2013
SUTHERLAND GLOBAL SERVICES
(TECHNICAL SUPPORT REPRESENTATIVE - CONNECTECH)
- Receive customer calls to provide step-by-step guidelines for the resolution of a technical issue
- Install, configure, and troubleshoot computer systems, servers, and network issues
- Document and track customer issues using a ticketing system to ensure quick resolution
- Document and track customer issues using a ticketing system to ensure quick resolution
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Virtual Assistance
offering administrative services to clients from a remote location, usually a home office
Customer Service
resolve customer inquiries, complaints & process orders via phone, email, chat or social media. Provide excellent se