2010-2016
BSHRM
University of Manila
Get to know me
Hello World! 👋 I'm Ricky, Your Multifaceted Professional 🌐
As a seasoned professional in the realms of data, social media, bookeeper and virtual support, I bring a unique blend of organizational prowess and creative flair to every project. Let me give you a glimpse into the mosaic of skills and experiences that define me:
🖥️ Data Entry Maestro:
With a meticulous eye for detail and a passion for precision, I have honed my skills as a data entry specialist. From managing databases to ensuring the accuracy of information, I thrive in creating order out of complexity.
📱 Social Media Maven:
Navigating the ever-evolving landscape of social media is my forte. As a social media manager, I've crafted and executed strategies that not only amplify brand presence but also foster genuine connections. I believe in the power of meaningful engagement and compelling content to tell a brand's story.
💼 Virtual Assistant Extraordinaire:
In the virtual realm, I seamlessly wear the hat of a virtual assistant, juggling tasks with grace and efficiency. From scheduling and correspondence to project coordination, I thrive in providing essential support that allows businesses to flourish.
🎨 Creative Innovator:
Beyond the numbers and virtual tasks, I'm a creative soul. As a graphic designer, I've crafted visuals that speak volumes, enhancing brand identities and leaving a lasting impression.
🌐 Adaptable & Results-Driven:
My journey is defined by adaptability and a results-driven mindset. In a fast-paced digital world, I've embraced change and leveraged it to fuel innovation and success.
🌟 Passion for Continuous Growth:
Always hungry for knowledge, I actively seek opportunities for growth and professional development. The evolving landscapes of data management, social media, and virtual assistance are where I thrive, and I eagerly anticipate what the future holds.
🌍 Connecting with You:
I'm not just about data and pixels; I'm about building meaningful connections. Let's collaborate, create, and make a positive impact together. Whether it's refining data processes, elevating social media strategies, or providing virtual support, I'm ready to bring my diverse skill set to your next project.
Let's embark on this journey together, creating a tapestry of success in the digital realm!
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My Skills and Competencies
Bookeeper
Social Media Management
Data Entry
Content Creator
Graphic Design
Virtual Assitant
Certificates
My Experience and Education
January 2024
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January 2025
Enshored Philippines
(Virtual Assistant (Senior Data Services Specialist))
- Ensure the accuracy and integrity of data through meticulous attention to detail.
-Analyze complex datasets and provide actionable insights to drive
informed decision-making.
-Ensure data quality and accuracy through data cleaning and
validation processes.
- Manage multiple priorities effectively and meet deadlines in a fast-paced
environment
-Identify and resolve data discrepancies and errors.
-Collaborate with cross-functional teams, including data analysts,
IT professionals, and business stakeholders.
-Safeguard sensitive and confidential data
- Interact with data service vendors and assess the quality and relevance of external data sources.
-Identify opportunities for process improvement and automation
April 2022
-
December 2023
Enshored Philippines
(Virtual Assistant (Data Services Specialist))
-Gather and collect data from various sources, including databases, websites, APIs, and external vendors..
-Maintain data integrity and security.
-Ensure data quality and accuracy through data cleaning and validation processes.
-Collaborate with other teams to generate data-driven insights for decision-making.
-Identify and resolve data discrepancies and errors.
-Input and update data in databases or data management systems.
-Collaborate with cross-functional teams, including data analysts, IT professionals, and business stakeholders.
-Safeguard sensitive and confidential data
-Interact with data service vendors and assess the quality and relevance of external data sources.
-Identify opportunities for process improvement and automation
January 2020
-
December 2023
KopiBins | AquaBens | Mindfullykept
(Soacial Media Manager | FB ads Manager)
-Developed and maintained consistent visual branding elements for various projects.
-Designed marketing collateral, including brochures, posters, business cards, and promotional materials.
-Developed and executed social media content strategies to enhance brand visibility and engagement, Designed
-Implemented social media campaigns to promote products, services, or brand initiatives and Managed and optimized social media advertising campaigns to reach target audiences.
-Engaged with the online community, responding to comments, messages, and inquiries.
February 7 2021
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February 21 2022
TELUS International Philippines
(General Administrative Analyst)
-Addresses the administrative needs of the account by coordinating with the Operations Management on account needs and goals. Contributes to the attainment of optimum performance and service levels by providing administrative support for the entire account
-Updates program / account files and collates team reports for program / account report generation. Files and organizes internal reports for easy access and availability. Maintains the account's communication and bulletin boards
-Acts as the Human Resource person for the account. Coordinates with the Human Resources departments
-Submits disputes, inquiries and grievances regarding payroll, compensation and employee relations for immediate action and addressing. Provides data on upcoming events to the account.
-Manage schedules, appointments, and calendars.
-Provide administrative support to the department or team
January 16 2017
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January 31 2021
TELUS International Philippines
(Data Fraud Analyst)
-Monitor and analyze data and transactions for signs of fraudulent activity.
-Issuers will send their disputes coming from their cardholder/Issuer and the merchant will supply evidence to represent/defend the case.
-Prepare and submit detailed reports on fraudulent activities, including findings, trends, and recommended actions.
-Monitor financial transactions and payment processes to detect unusual or suspicious behavior.-The Chargeback analyst duty is to review the documents provided by each party, depending on the validity of the documents provided will result in the outcome of the dispute.
-Maintain accurate records of fraud cases, investigations, and outcomes for regulatory and reporting purposes.
-Maintain comprehensive documentation of fraud cases and resolutions.
-Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
-Resolving 140 cases or more per day.
October 2009
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November 2011
Sandugo Sandals Inc.
(Sale Store Supervisor)
Work on displays, arrange and display merchandise to promote sales
Orients, trains, monitor And provides direction to store staff
Organized and distributes staff schedules
Identify market trends to appeal to customers
Maintain inventory and ensure items are in stocks
Handle customer complains, issues and question
Perform other related duties as required
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry
A data entry job involves the inputting, updating, and managing of data into computer systems or databases.
Content Creator
Promote companies' products and services by developing copy for websites, social media, marketing materials.
Virtual Assistant
providing administrative support to individuals or businesses remotely.
Bookeeper
I am a skilled bookkeeper. A certified QuickBooks Online Proadvisor.