2015
Associate in Information Technology
Mind and Integrity College
My Skills and Competencies
Social Media Management
SEO Expert
Data Entry
Content Creator
Certificates
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My Experience and Education
2021
-
2022
Teletech
(Customer Service Chat Support)
• Providing excellent Customer Service through chats.
• Answering the inquiries and providing solutions to our customers.
• Assisting them on how they can take advantage with our campaigns.
• Always making sure that they are satisfied with the service I provided to them before the chat ends
• Answering their questions regarding their account and transactions.
2020
-
2021
Concentrix
(Customer Service Representative)
• Answer incoming calls and respond to customer's emails.
• Sell products and place customer orders in the computer system.
• Assisting them on how they can take advantage of our campaigns.
• Provide product and service information to customers.
2015
-
2020
Jollibee Foods Corporation
(Service/Kitchen Crew)
• Handle cash transactions with customers using cash registers
• Resolve customer complaints, guide them and provide relevant information
• Greet customers when entering or leaving establishments
• Maintain clean and tidy checkout areas
• Keep reports of transactions
• Pleasantly deal with customers to ensure satisfaction
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
SEO Expert
Marketing professionals who use research and analysis to improve a website's ranking on search engines like Google.