2013
Bachelor of Science in Business Management
Taguig City University
More Info About Me
Being social is who I am. I truly like getting to know new people and working with a variety of them. I'm also the precise kind of person that can carry out challenging assignments. I devote close attention to every little aspect of a project. Every assignment is finished perfectly and on schedule thanks to my attention to detail. Additionally, I can attest to the fact that I'm a very organized individual who is intent on achieving results. I also enjoy working in teams, and I believe my capacity for good interpersonal interaction is what motivates me to find solutions to a wide range of issues.
My Skills and Competencies
Social Media Specialists
Graphic Designer
Data Entry
Content Creator
Certificates
My Experience and Education
2021
-
2022
Exact Care Pharmacy
(Appointment Setter)
• Properly qualify the Lead by asking the pre-qualifying questions
• Avoid misleading information
• Handing off the lead to the Pharmacy Advisor properly
• Disposing call immediately
2019
-
2020
All State Insurance
(Appointment Setter)
• Calling leads verifying information checking available discounts
• Transferring the leads to sales team
• Tracking leads updates after they were quoted
2019
-
2021
DirecTV
(Customer Service Specialists)
• Helps customer understands their bill
• Answer general inquiry about the products and offers
• Providing customer satisfaction
• Process troubleshooting steps with the customer
• Sending technician
• Set installation appointment
• Fixing digital problem remotely
2019
-
2020
WIX
(Customer Service Specialists)
• Helping customer to create their own website
• Assisting customer how to buy their own domain
• troubleshoot website error
2018
-
2019
DoorDash
(Customer Service Specialists)
• Providing status update in regards with the order of the customer
• Explaining status of Credit and refund given or processed by Chat support team.
• Making adjustment in customer’s order if needed
• Sending email for confirmation and follow up
• 20% inbound calls depends with the customers queue
• Doing outbound calls for clarifications and asking for more details from customer
2016
-
2018
T-Mobile
(Customer Service Specialists)
• Receiving inbound calls to provide perfect 10 satisfactions from our customers by providing a perfect 10 resolution with different known issues
• Offering a good and great offers that we have in T – Mobile (plans and promotions)
2016
-
2016
Expedia
(Sales Associate)
• Taking calls and giving 101% customer satisfaction by providing a detailed a great reservation for their luxurious or business vacation (e.g. Flight and Hotel reservation)
2014
-
2015
Property Central
(Administrative Staff)
• Updating the Client list
• Preparing the Viewing schedule
• Filing all the Clients Contracts
• Making sure that the unit is still available for the interested clients
• Filing all the requirements for the transferring of title
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Content Creator
Promote companies' products and services by developing copy for websites, social media, marketing materials.