2004
Bachelor of Science major in Computer Science
San Sebastian College Recoletos - Manila
More Info About Me
Hello, my name is Rica and I am a qualified individual that offers online administrative support. I want to help clients to reach their goals by doing tasks that free up their time and let them focus on what they do best. I work quickly, precisely, and consistently. I’m capable of multitasking and effectively prioritizing tasks to achieve greater results.
I’m always eager to broaden my knowledge and skill set. I work hard and am committed to my job. My goal is to establish a beautiful, long-lasting relationship with clients.
My Skills and Competencies
Social Media Management
Amazon Expert
Data Entry
Executive Assistant
Certificates
My Experience and Education
2023
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2023
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(Amazon Intern)
-Understanding Amazon platform, business and Amazon VA Task, Hands-on experience in Product Research, Supplier Sourcing, how to find Profitable Product by using Keepa, SAS. Searching product by brand stalking, storefront stalking and reverse sourcing.
2022
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2023
FREELANCE
(Virtual Assistant)
-Responsible on property compliancy of Smoke Alarm and Invoice. Processing property application for possible tenants. Processing New Tenancies including Lease agreements and Lodgment fees. Responsible for Lease renewal documents and requirements. Generating weekly reports for Property Managers. Email management for Property managers by like Corporate notices and property inquiries
2009
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2010
EPLDT VENTUS
(TECHNICAL SUPPORT, CUSTOMER SERVICE ASSOCIATE)
-Respond to customer inquiries via phone in a timely and professional manner. Troubleshoot technical issues and provide solutions to customers. Document customer interactions and transactions, updating account information as necessary. Escalate complex technical issues to the appropriate department for resolution. Provide customer education and guidance on company products and services. Maintain positive customer relationships and strive for customer satisfaction. Work with the team to resolve customer complaints and ensure customer retention.
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Amazon Expert
I help you, from listing creation to product research, competitor analysis and Amazon listing optimization.