2013
Leisure and Tourism Management
Miriam College
More Info About Me
I have been in the Customer Service industry for almost 8 years now. My communication skills, outgoing personality, and attention to detail have all contributed to my success, and I would be more than glad to share this with your team and clients.
My Skills and Competencies
Social Media Management
SEO Expert
Data Entry
Content Creator
Certificates
My Experience and Education
2022
-
2023
Penbrothers
(Customer Success Specialist)
2016
-
2020
KLM Royal Dutch Airlines
(Social Media Agent)
Handles the following for the social media channels (Facebook, Facebook Messenger, Twitter, WhatsApp, WeChat) of KLM Royal Dutch Airlines via Salesforce:
-Customer engagement via Twitter and Facebook campaigns
-Passenger queries, compliments, and complaints
-Ticketing and reservations via Oscar/Amadeus
-Customer Care handling
-Handle payments via Adyen and Ingenico
2022
-
2022
Hopper
(Travel Experience Agent - Homes)
2020
-
2021
UBER
(Safety Investigation Specialist)
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
SEO Expert
Marketing professionals who use research and analysis to improve a website's ranking on search engines like Google.