2006
Bachelor of Science in Nursing
Our Lady of Fatima University
Virtual Assistant | Shopify Customer Support | Inbound Telesales Specialist
With a rich experience in the BPO industry since 2006, I have excelled as a customer service and sales representative, delivering exceptional service and achieving sales targets consistently. My skills in communication, problem-solving, and customer satisfaction have been honed over years of working with diverse clients and challenging environments.
Your Trusted Partner in Virtual Assistance
Offering expertise in Shopify support, inbound telesales, customer service, and administrative solutions to help your business thrive.
Social Media Management
Shopify Expert
Data Entry
Content Creator
Shopify
Salesforce
Gorgias
Google Workspace
Data Entry and Transcription
Certificates
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Professional Experience & Expertise
Showcasing a proven track record in virtual assistance, customer support, Shopify management, and inbound telesales.
August 2025
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September 2025
Concentrix
(Advisor 1, Debt Management)
As an Advisor 1 for the Debt Management account at Concentrix, I assisted customers in managing their utility accounts, resolving outstanding balances, and navigating repayment options. I ensured accurate and timely communication, adhered to company policies and regulatory requirements, and helped maintain strong customer relationships to drive successful debt resolution.
2023
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2024
Make It Mine
(CUSTOMER SERVICE ASSOCIATE)
In my role at Make It Mine, I assisted clients with order management, product customization requests, and general customer service tasks. I ensured prompt responses to inquiries, maintained detailed records of transactions, and coordinated with production teams to ensure client specifications were met accurately and efficiently.
2020
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2022
EXPRESS MARKET (Express PCR, remote)
(CUSTOMER SERVICE ASSOCIATE)
At Express PCR, I provided administrative and customer support in a fully remote environment, handling client inquiries, scheduling appointments, and processing documentation efficiently. I collaborated with team members to ensure smooth workflow, maintained accurate records, and delivered high-quality support while meeting deadlines and client expectations.
2019
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2025
Apotheca Beauty – Dubai
(Skin Care Advisor | Clinical Consultant)
At Apotheca Beauty, I managed customer interactions, inventory, and sales operations in a retail environment. I provided product recommendations, handled transactions, and ensured an exceptional customer experience. Additionally, I assisted with stock management, visual merchandising, and supporting marketing initiatives to drive store performance.
2013
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2019
Salam Studios and Stores – Dubai
(Clinical Advisor II)
At Salam Studios and Stores, I supported daily retail operations, including customer service, inventory control, and order processing. I worked closely with clients to understand their needs, provided guidance on products and services, and helped ensure smooth operational workflows in a fast-paced retail setting.
2012
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2013
Al Jaber Optical – Dubai
(CUSTOMER SERVICE ASSOCIATE (Logistics))
As part of the team at Al Jaber Optical, I assisted customers with eyewear selection, handled transactions, and maintained records of orders and client preferences. I ensured excellent customer service, supported inventory management, and contributed to achieving store sales targets through attentive client care.
2012
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2013
Web Providers
(CUSTOMER SERVICE ASSOCIATE (phone, chat, and email))
At Web Providers, I performed various administrative and client support tasks, assisting in maintaining digital projects, handling communications, and supporting internal workflows. I ensured timely completion of assignments and contributed to the overall efficiency of the team’s operations.
2011
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2012
Alorica Pacific Rim
(Customer Service/Sales Representative)
At Alorica Pacific Rim, I provided customer service and technical support for clients in a call center environment. I handled inquiries, resolved complaints, and guided clients through troubleshooting processes while maintaining quality standards and delivering exceptional service.
2006
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2011
Etelecare Global Solutions
(Customer Service Associate III)
At Etelecare Global Solutions, I supported clients by providing responsive customer service, managing inquiries, and resolving account issues. I collaborated with team members to maintain high service standards, assisted with documentation and reporting, and contributed to client satisfaction and retention efforts.
2016
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2018
Hyuk Kang (private)
(Marketing Specialist)
Content Creation and Management: Develop, curate, and manage high-quality content for various platforms, including social media, blogs, and websites. Create engaging posts, articles, and multimedia content to attract and retain customers.
Social Media Management: Oversee the company's social media accounts, including content scheduling, audience engagement, and performance tracking. Monitor social media trends and adjust strategies to increase brand visibility and reach.
SEO and Website Optimization: Assist in optimizing website content for search engines to improve organic search rankings. Use SEO best practices to increase visibility and drive traffic to the website.
Market Research: Conduct research to identify market trends, customer preferences, and competitor activities. Provide insights and recommendations to inform marketing strategies and improve business offerings.
Premium Virtual Assistant and Customer Support
Helping businesses streamline operations, enhance customer satisfaction, and drive growth through expert support.
Inbound Customer Service
Handling inbound calls, assisting customers, driving sales, and ensuring excellent service and client satisfaction.
Medical Virtual Assistant
Medical Appointment Scheduling. Patient Communication Data Entry ; Transcription
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Shopify Expert Customer Service
Providing expert Shopify support, resolving issues, optimizing store performance, and enhancing customer satisfaction.