2006
Bachelor of Science in Nursing
Our Lady of Fatima University
More Info About Me
With a rich experience in the BPO industry since 2006, I have excelled as a customer service and sales representative, delivering exceptional service and achieving sales targets consistently. My skills in communication, problem-solving, and customer satisfaction have been honed over years of working with diverse clients and challenging environments.
Your Trusted Partner in Virtual Assistance
Social Media Management
Shopify Expert
Data Entry
Content Creator
Data Entry and Transcription
Certificates
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My Experience and Education
2021
-
2024
Make It Mine
(CUSTOMER SERVICE ASSOCIATE)
Email Management: Monitor and manage the company’s email inboxes, responding promptly to customer inquiries and requests. Organize and prioritize emails to ensure timely and accurate responses.
Customer Support: Provide friendly, professional, and efficient support to customers, addressing their questions, concerns, and issues via email. Strive to resolve problems on the first contact and escalate issues to the appropriate department when necessary.
Issue Resolution: Diagnose and troubleshoot customer issues, providing clear solutions and instructions. Follow up on unresolved cases to ensure customer satisfaction and maintain detailed records of all interactions.
Order and Account Management: Assist customers with order processing, tracking, and account inquiries. Help with account setups, updates, and troubleshooting account-related issues.
Feedback Collection: Gather customer feedback and insights to help improve products, services, and customer support processes. Document and report recurring issues to identify areas for improvement.
Knowledge Base Maintenance: Update and maintain a knowledge base of frequently asked questions and solutions. Ensure that information is current and easily accessible to improve response times and consistency.
Personalized Service: Build strong relationships with customers by understanding their needs and preferences. Provide personalized support to enhance customer loyalty and retention.
Quality Assurance: Monitor and evaluate the quality of email responses to ensure compliance with company standards and customer service best practices. Provide suggestions for improving email templates and communication strategies.
2020
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2021
EXPRESS MARKET (Express PCR)
(CUSTOMER SERVICE ASSOCIATE)
Administrative Support: Efficiently manage schedules, coordinate meetings, and handle communication for the PCR team. Maintain organized records and documentation for easy access and retrieval.
Data Management: Assist in the accurate entry, maintenance, and analysis of PCR test data. Ensure that all records are updated and compliant with industry standards and regulations.
Customer Support: Provide professional and courteous service to clients and partners, handling inquiries, scheduling appointments, and providing test updates as needed.
Project Coordination: Support the coordination of PCR projects, including timelines, resource allocation, and task tracking, to ensure projects are completed on schedule.
Quality Assurance: Assist in maintaining high-quality standards by supporting quality control processes, helping to document and report any discrepancies or issues.
2016
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2018
Hyuk Kang (private)
(Marketing Specialist)
Content Creation and Management: Develop, curate, and manage high-quality content for various platforms, including social media, blogs, and websites. Create engaging posts, articles, and multimedia content to attract and retain customers.
Social Media Management: Oversee the company's social media accounts, including content scheduling, audience engagement, and performance tracking. Monitor social media trends and adjust strategies to increase brand visibility and reach.
SEO and Website Optimization: Assist in optimizing website content for search engines to improve organic search rankings. Use SEO best practices to increase visibility and drive traffic to the website.
Market Research: Conduct research to identify market trends, customer preferences, and competitor activities. Provide insights and recommendations to inform marketing strategies and improve business offerings.
My Services
Medical Virtual Assistant
Medical Appointment Scheduling. Patient Communication Data Entry ; Transcription
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Shopify Expert
Customize Your Store With Our Website Builder.