1999
BS Accountancy
Stella Maris College
More Info About Me
An accounting graduate by profession. A Customer Service Expert for more or less 15 years while working with the BPO industry as a regular customer service representative and a team leader. Currently a Remote Virtual Assistant for Smart Housing a property management company based in Chicago USA.
With the previous work experiences, I can assure I can work with less supervision. I am always up for a challenge and I love to learn new things.
My Skills and Competencies
Social Media Management
Graphic Designer
Data Entry
Content Creator
Certificates
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My Experience and Education
2020
-
2023
Smart Housing
(Remote Virtual Assistant)
• Assists tenants and property owners or property managers
• Makes follow up calls for monthly rent payments and outstanding balances
• Send maintenance requests and reports to owners and property managers
• Follow up on maintenance requests with assigned vendors
• Verifies warranty of appliances and devices within the property for maintenance
• Post payment and credits on tenant accounts
• Document call history and contact history for the tenant, owners, property managers, and maintenance
• Make and follow calls for property inspections to housing and villages
• Prepare and sends lease and other documents (legal notices) for signature to the tenant, owners, and property managers
• Verifies checks received for deposits
• Process rental assistance application submitted by tenants
• Perform other functions assigned by Head VA
2020
-
2021
Heart Sells by Christine Schlonski
(Remote General VA / Transcriptionist)
• Transcribes podcast (Heart Sells! Podcast) using Otter
• Create key Notes and Shows Notes from the Podcast episodes
• Post transcribe Podcast to Word Press
• Update Podcast Collection on Google Drive
• Edit videos subtitles, title and descriptions on YouTube for all Podcast and Introductory Videos
• Create Modules using Thinkific and Infusionsoft using WP data
• Performs other tasks assigned such as updating the page in Influencersoft, Deadline Funnel
• Editing website content using Thrive Architect
2018
-
2019
Real Page Philippines Inc.
(Product Support Specialist)
• Process and submit payment in behalf of residents to their property management
• Process and set up auto payment in behalf of residents
• Help resident by walked through on how to make payment online
• Help resident by walked through on how to add units / property on their profile
• Help resident by walked through on how to set up auto payment
• Add property to the ClickPay portal so resident can start paying or set up auto payment
• Review and Search any payment made through ClickPay
• Answer email inquiry and residents request using Zendesk
My Services
Virtual Assistant
Handle administrative projects and deliver high-quality work. Manage emails and phone calls, organize calendar.
Technical / Customer Support Specialist
Responds to customer queries in a timely and accurate way, via phone, email or chat. Identifying customer needs.
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Content Creator
Promote companies' products and services by developing copy for websites, social media, marketing materials.