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BS Accountancy
University of Perpetual Help System Dalta
More Info About Me
I am a reliable and hardworking individual with over 6 years of experience in the BPO industry. I am proficient with Microsoft Office tools such as Word, Excel, and PowerPoint. I meet deadlines and don't make promises I can't keep. I pay close attention to details and am results-driven. I can assist clients via the internet, phone, or email. My responsibility is to help them with day-to-day tasks. I'm creative, patient, and good at time management. I'm deeply passionate about continuous learning.
My Skills and Competencies
Social Media Management
Medical Virtual Assistant
Data Entry
Content Creator
Certificates
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My Experience and Education
2020
-
2024
Sourcefit Philippines
(Quality Analyst)
Analyzed operational improvements against KPIs to measure progress.
Prepared and implemented well-structured and progressive coaching
programs, ensuring a high-quality, enjoyable coaching experience.
2018
-
2020
Sourcefit Philippines
(Customer Service Representative)
Addressed customer service inquiries quickly and accurately.
Assisted in fulfillment of customer orders placed in person, via email,
online and by telephone
2017
-
2017
Tech Mahindra Philippines
(Customer Service Representative)
Maximized customer satisfaction by resolving service issues promptly.
Assisted customers with product-related questions, feedback, and
complaints
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Medical Virtual Assistant
Scheduling appointments, handling correspondence, and managing records.