2016
Bachelor of Science In International Travel and Tourism
Lyceum of the Philippines University - Manila
More Info About Me
I am a versatile professional with over six years of experience in customer service, marketing support, and operational analysis. My background in sports betting, airline customer service, and e-commerce sales has honed my ability to work accurately under pressure, manage customer interactions effectively, and contribute to business growth through strategic support.
With expertise in data accuracy, customer engagement, marketing content creation, and process optimization, I bring a results-driven mindset to every role I take on. I am highly adaptable, always eager to learn new skills, and committed to delivering high-quality work that enhances efficiency and customer satisfaction.
My Skills and Competencies
Customer Service Representative
Social Media Management
Marketing Analyst
Certificates
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My Experience and Education
2021
-
2024
KMC Solutions Inc
(Resulting & Marketing Analyst)
As a Resulting & Marketing Analyst, I played a critical role in ensuring the accuracy of game result processing, minimizing errors that could impact client funds. I collaborated with an Australian team to design and finalize marketing materials for campaigns, ensuring brand consistency and engagement. Additionally, I contributed to workflow enhancements, implementing process improvements to increase efficiency and reduce errors. Prior to this role, I worked as a Chat Support representative, assisting customers with profile sign-ups, credit card transactions, and promotional enrollments.
2018
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2021
Everise Philippines
(Airline Customer Service Representative)
In this role, I managed guest reservations and handled rebookings due to weather-related disruptions, ensuring seamless travel arrangements. I specialized in handling supervisor-level escalations, resolving complex customer concerns while maintaining high service standards. My responsibilities also included assisting passengers with rebooking to alternative airlines when necessary, providing proactive solutions to enhance customer satisfaction. I consistently delivered exceptional service through phone, email, and chat, demonstrating strong problem-solving and communication skills.
2016
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2017
Rustans Coffee Corporation
(Starbucks Barista)
As a barista, I prepared and served high-quality beverages while ensuring excellent customer service in a fast-paced environment. I built strong customer relationships by providing personalized service and remembering individual preferences, enhancing customer loyalty. In addition to handling cash transactions and inventory management, I maintained store cleanliness and efficiency, contributing to a seamless and enjoyable customer experience.
My Services
Virtual Assistance & Administrative Support
I provide virtual assistance, managing emails, data entry, calendars, and optimizing workflows for business efficiency.
E-Commerce Management
I handle e-commerce tasks, including product listing, order fulfillment, customer support, and dropshipping research.
Marketing & Content Creation
I create marketing content, including social media posts, ad designs, product reviews, and beauty transformation videos.
Customer Service & Client Support
I offer customer support via chat, email, and phone, handling escalations, account verification, and issue resolution.