2016
Bachelor of Science In International Travel and Tourism
Lyceum of the Philippines University - Manila
More Info About Me
I have a lot of experience in customer service and have held several positions in different industries. I am skilled in handling large volumes of customer interactions and resolving customer issues, as well as managing escalations. currently working as a Marketing Analyst.
Aside from my work experience, I can also create and execute a brand's social media strategy. This includes developing and publishing content, photo editing, engaging with followers, monitoring and analyzing metrics, and using social media to achieve specific marketing and communication goals, this is to increase brand awareness and build a strong online presence for the company.
I am a flexible individual looking for opportunities that offer growth and development, and a chance to utilize my existing skills. I have a strong commitment to excellence and strive to achieve high standards in my work. I know that my willingness to learn and take on new challenges can lead to personal and professional growth.
My Skills and Competencies
Customer Service Representative
Social Media Management
Marketing Analyst
Certificates
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My Experience and Education
2021
-
2023
KMC Solutions Inc
(Marketing Analyst)
Proven track record in providing exceptional customer service and driving sales, particularly in ancillary services such as bags and seats, combined with experience in handling supervisor calls within the escalations department
2018
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2021
Everise Philippines
(Airline Customer Service Representative)
Taking supervisor’s call. Making and confirming travel arrangements for airline passengers or travel agents. We are also responsible for managing escalations relating to products or services, handling problem tickets, and providing feedback to upper management regarding customer issues.
2016
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2017
Rustans Coffee Corporation
(Starbucks Barista)
Has a basic understanding of coffee, including the different types of beans, brewing methods, and drink preparation techniques. operate espresso machines and other equipment with manual dexterity and hand-eye coordination. Maintains a clean and organized work area, including cleaning equipment and utensils. Follows recipes and instructions accurately and consistently produces high-quality drinks.
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Customer Service
Resolve customer issues in a timely and efficient manner and provide a positive customer experience.