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Computer Secretarial
Ednor Colleges Inc.
Free Lancer
My Skills and Competencies
Chat and email Support
Technical and customer service
Social Media Management
Graphic Designer
Data Entry
Content Creator
Certificates
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My Experience and Education
2022
-
2024
Foundever
(Chat Support, Email Support and Customer Service Representative)
Respond to customer inquiries and requests via telephone, email, and chat in a timely
fashion
Document all inquires, requests, resolutions, and follow-up tasks
Escalate inquires and requests as necessary to the appropriate department or person
following outlined guidelines
Display a courteous and empathetic attitude to all customers
Perform research to answer customer inquiries and requests
Grow existing customer accounts through exceptional customer service and effective
sales techniques
Meet quantitative performance metrics as outlined
Keep customer accounts current by updating databases during calls
2014
-
2022
SUTHERLAND
(Technical Support and Billing Support)
Provides technical assistance to customers with the internet issues like troubleshooting
steps to work with their internet connections
Give expected technicians arrival
Updating customer personal account information.
Keep customer accounts current by updating databases
Perform research to answer customer inquiries and requests
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Content Creator
Promote companies' products and services by developing copy for websites, social media, marketing materials.