Hey I am Rhyll

Virtual Assistant

Hi! I’m Rhyll, a dedicated and detail-oriented General Virtual Assistant with experience in providing reliable administrative, organizational, and customer support services. I specialize in helping busy professionals, entrepreneurs, and small businesses streamline their daily operations, manage tasks efficiently, and stay organized so they can focus on growing their business.

I am passionate about helping clients save time and achieve their goals with efficiency, accuracy, and a proactive approach. I pride myself on my strong communication skills, problem-solving mindset, and adaptability to new challenges.

Let’s work together to make your business operations smoother and more productive!

Rhyll Bascon Del Castillo
Cagayan de Oro City, Philippines
rhylldelcastillo@gmail.com
Freelancer
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Administrative Support, Customer and Client Support, Project Coordination, Digital Tools and Platforms, Content and Document Preparation

Professional / Formal Options Core Competencies Areas of Expertise Professional Skills Technical and Administrative Skills Key Capabilities Friendly / Modern Options What I Can Do For You My Skillset How I Can Help Tools and Talents Virtual Assistant Expertise
Social Media Management
Graphic Designer
Data Entry
Content Creator
Content Writer
Bookkeeping

Certificates

Municipal Link – DSWD 4Ps Program in the Philippines | August 15, 2011 – December 2016 Acted as the primary liaison between DSWD, local government units, and communities, ensuring smooth program implementation. Managed and maintained an updated database of beneficiary households, tracking progress and compliance. Prepared regular reports and documentation for program monitoring and evaluation. Coordinated meetings, schedules, and community activities to support program objectives. Provided guidance and support to beneficiaries, addressing inquiries and resolving issues. Expat Online English Tutor – Freelancer 2021 – 2025 Designed and prepared lesson plans, materials, and presentations tailored to student needs. Managed online and in-person classes, ensuring smooth scheduling and attendance tracking. Monitored student progress, recorded performance data, and provided feedback. Communicated effectively with students, parents, and coordinators to maintain engagement and address concerns. Collaborated with team members to improve processes and ensure consistent program delivery.

Professional / Formal Options Professional Experience Work Experience Relevant Experience Career Background Previous Roles and Responsibilities Friendly / Modern Options Where I’ve Worked My Experience What I’ve Done Past Roles and Achievements Proven Track Record
  • EXPERIENCE
  • EDUCATION
2011
Bachelor of Science in Social Work

Lourdes College

February 2017
TESOL CERTIFICATE

I am a proud TESOL graduate, trained in the principles and practices of teaching English to non-native speakers. This degree has equipped me with the skills to design engaging lesson plans, implement effective teaching strategies, and assess language proficiency in diverse learner populations.

UNITS TAKEN
Units - MASTER IN MANAGEMENT MAJOR IN PUBLIC MANAGEMENT

Master in Management (Units Completed) – Major in Public Management

I have completed coursework in a Master in Management program, majoring in Public Management, gaining foundational knowledge in public administration, organizational leadership, and strategic management. This coursework allowed me to develop skills in:

Organizational planning and administration

Policy analysis and implementation

Project and program management

Leadership and stakeholder communication

These studies have strengthened my analytical, organizational, and management skills—transferable to roles that involve coordination, reporting, and client or team support.

Februrary 2021 - 2025
Freelance
(Expat Online English Tutor)

• Plan lessons according to the curriculum and students’ needs,
• Prepare teaching materials (slides, handouts, exercises)
• conduct online or in-person classes.
• Track student progress and provide feedback, communicate with students, parents, and coordinatorsneeds.
• Communicate with students, parents, and coordinators
• Manage classroom behavior and engagement
• Submit weekly/monthly reports
• Collaborate with other teachers and staff
• Participate in training and professional development

In summary, I have the experiences and skills to be used in performing my tasks as a Virtual Assistant

August 15, 2011 - December 2016
DSWD X
(PROJECT DEVELOPMENT OFFICER II)

1. Client communication / stakeholder coordination – emailing, messaging, or calling clients, partners, or suppliers - Act as liaison between DSWD and LGUs/barangays
2. Data entry & database management – using Excel, Google Sheets, or CRM tools to track information - Maintain updated database of beneficiaries
3. Monitoring & reporting – tracking project progress, compiling reports, following up on tasks - conduct field monitoring visits
4. Reporting & documentation – preparing summaries, incident reports, or status updates for clients - Report non-compliance or household updates
5. Virtual training / webinar assistance – setting up sessions, sending invites, recording attendance - Conduct family development sessions
6. Project coordination & scheduling – managing calendars, setting meetings, and ensuring deadlines are met - Coordinate program activities with local officials
7. Customer support / client assistance – responding to queries, giving instructions, troubleshooting issues - Provide guidance/support to beneficiaries
8. Report creation & analytics support – compiling data, creating charts, summaries, and presentations - Prepare regular reports for DSWD
9. Problem-solving & advocacy – acting as point of contact to resolve issues, escalate concerns professionally - Advocate for beneficiaries’ needs
10. Feedback collection & analysis – surveys, online forms, data collection, and summarizing insights - Gather feedback to improve program delivery

Administrative Support Email management (sorting, replying, prioritizing) Calendar and appointment scheduling Data entry and database management File organization and document management Report creation and presentation preparation Online research and data collection Customer / Client Support Responding to emails, messages, and inquiries Maintaining client or customer records Social Media and Content Support Scheduling posts on social media platforms (Facebook, Instagram, LinkedIn, TikTok) Assisting with content creation (graphics, captions, basic design) Engaging with followers or community management Tracking social media metrics and reports Project and Task Coordination Organizing and tracking tasks and deadlines Coordinating with teams or clients Preparing status reports and updates Setting up virtual meetings and webinars (Zoom, Google Meet) Document and Digital Assistance Creating and formatting documents, spreadsheets, presentations PDF editing, file conversion, and basic graphic creation (Canva) Maintaining records in cloud storage (Google Drive, Dropbox)

Professional / Formal Options Services I Offer What I Can Do For You Virtual Assistant Services Professional Support Services Areas of Expertise Friendly / Modern Options How I Can Help Your Business Let Me Handle the Tasks You Don’t Have Time For Your Go-To Virtual Assistant Making Your Work Life Easier Tasks I Can Take Off Your Plate
Data Entry / Web Researcher

Search the Internet for information on a wide variety of topics.

Content Creator

Promote companies' products and services by developing copy for websites, social media, marketing materials.

Administrative Support

Email management (sorting, replying, and summarizing important updates) Calendar management (Google Calendar, schedulin

Client & Customer Support

Responding to client or stakeholder inquiries professionally Preparing email summary reports to keep clients updated F

Social Media & Content Assistance

Scheduling social media posts on platforms like Facebook, Instagram, LinkedIn Creating simple content materials (docume

Project & Task Coordination

Tracking tasks, deadlines, and project progress Coordinating with team members or stakeholders Preparing structured fr

Reporting & Documentation

Compiling structured reports from data or project outputs Summarizing key metrics and updates for clients Creating pro


A collection of my work as a dedicated and versatile Virtual Assistant

Professional / Formal Options Selected Work and Projects Examples of My Professional Tasks Demonstration of Skills Work Highlights

Let's work together !

I am available for freelance projects.
Hire Me

Let’s Work Together
I’d love to hear from you! Reach out and let’s discuss how I can help your business. Email: rhylldelcastillo@gmail.com Facebook : https://www.facebook.com/rhyll.bascon.del.castillo/

Address :
Cagayan de Oro City,
Philippines
Email :
rhylldelcastillo@gmail.com


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