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Bachelor of Science in Information Technology
Liceo De Cagayan University
More Info About Me
Been in the BPO industry for more than 10 years. Worked as a Customer Service Representative, Technical Support Representative, and Retention Specialist. Used to handle account-related concerns (billing, sales, and retention). I’m a seasoned professional with integrity and a strong work ethic, so you can rest assured that I will meet your deadline and maintain your information’s privacy.
Can do the work with less supervision I can speak English fluently, and with good training, I can pretty much do anything, and I'm flexible. I'm also good with people, an excellent assistant, and a hard worker. I love to learn new stuff as a matter of fact I learned how to edit videos by watching YouTube tutorials. I can say I’m a fast learner.
While I'm not on the job, I love to edit videos and photos, Camping, ride motorcycles, and indulge my love for seeing new places.
My Skills and Competencies
Social Media Management
Graphic Designer
Data Entry
Content Creator
Certificates
My Experience and Education
June 2020
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2022
RhonzkieGaming Facebook Page
(Owner)
Managed my own Facebook Gaming Page where I stream games like ( Mobile Legends, Call of Duty Mobile, Call of Duty Warzone, etc). I also edit videos about the highlights of my game or stream on that day.
2019
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2021
Realpage Manila Engagement Team (Facebook page)
(Admin)
In charge of posting upcoming employee engagements in a month's timeframe. Editing videos and photos for the program as well as engaging with follower comments.
2014
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2022
Realpage Philippines Inc
(Contact Center Associate II)
Answer caller’s inquiries about a certain listing (apartments/single family) online. Setting appointments to view the home while targeting KPI metrics (CSAT, AHT, QA and Adherence)
2013
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2014
Synnex Concentrix
(Retention Specialist)
Perform customer negotiations and reach a fair conclusion from both business and customer perspectives. Work with Sales Manager in implementing sales promotion activities. Develop new strategies for customer retention activities.
2012
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2014
Concentrix
(Customer Service Representative)
Handle inbound calls from customers, which involves resolving issues of a semi-technical nature. This includes, but is not limited to troubleshooting, explaining statements, offering additional products and services, and documenting customer accounts. We take pride in servicing our customers.
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Content Creator
Promote companies' products and services by developing copy for websites, social media, marketing materials.