2020
Bachelor in Elementary Education major in General Education
Cebu Normal University
More Info About Me
I'm an Education graduate who ventures to a different career path to seek and explore various opportunities. Being a chat support for over two years, I am equipped with diverse skills well- suited to excel as a virtual assistant.
I am reliable ensuring to deliver quality results by being the consistent chat top performer, with an excellent attendance record. I am detail-oriented and adept at providing efficient, accurate and fast responses to my customers queries simultaneously. I am adaptable and flexible to quickly adapt to the demands of multiple ongoing conversations and staying informed with the latest product updates.
My work ethics would be my leverage in contributing success to your business. I am excited about the opportunity to support your team and help achieve your business goals. Let's collaborate and drive your business forward!
My Skills and Competencies
Data Entry
Chat Support
Certificates
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My Experience and Education
2022
-
2025
TasksEveryday/ Alfa Business Outsourcing Philippines Inc.
(Chat Support)
Handle 3 chats simultaneously and assist customers with various issues such as logging in, signing up, opting out their information from the website, processing refunds and cancellations, and providing general information about the service.
2021
-
2022
ePerformax
(Customer Service Representative)
Assist with log in issues and updating account information, billing issues and filing of disputes.
2021
-
2022
ePerformax
(Loan Forgiveness Specialist)
Review submitted documentation such as bank statements, tax forms, paychecks, payroll documents, and other payment receipts.
- Calculate the submitted documentation through MS Excel to assess if the client meets the requirement before
recommending an approval for their loan forgiveness.
- Communicate with the client via email to send a DocuSign (electronic signature) or to request for additional
documentation.
2018
-
2018
Yes Online
(ESL Instructor)
Conduct a 55-minute English class to Taiwanese students to enhance their reading, writing, speaking and listening skills.
2015
-
2017
McDonalds- Southroad Branch
(Service Crew)
Maintain the over-all cleanliness in the counter and dining area.
- take and assemble orders in a timely manner.
- ensure to provide a quality service by delivering the orders with speed and accuracy which
promotes a satisfaction to the customers.
My Services
Data Entry
with good communication skill both in oral and written, proficient in typing and keen to details and accuracy.
Chat Support
Proven to handle several responsibilities simultaneously to provide efficient and accurate resolution.