ABM strand
University of Cebu
Hi, I'm Rhieza Jean, a 24-year-old from Lapu-lapu City, Cebu Philippines. With over two years in customer service from a top U.S.A telecom, I’ve mastered troubleshooting, billing, and turning challenges into opportunities. My three years in tech and sales support honed my skills in solving issues, coordinating with teams, and boosting product sales. Ready to bring my expertise and passion for customer success to your team!
University of Cebu
I am responsible for developing, curating, and executing content strategies across various social platforms to enhance brand visibility and engagement. I also analyze performance metrics to optimize campaigns and ensure consistent brand messaging. Additionally, they monitor trends and interact with the online community to foster relationships and drive growth.
I helped customers troubleshoot cable, internet, and phone services, scheduled technician visits, and explained billing details. I also promoted mobile services during calls, consistently exceeding performance targets.
As a customer service representative from a major U.S. telecommunication provider, I resolved network issues, handled billing inquiries, performed troubleshooting, and clarified plan features. I also de-escalated concerns and build strong relationships, boosting customer satisfaction and company success.
Resolves issues, assists customers, and provides info, ensuring satisfaction with strong communication.
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Search the Internet for information on a wide variety of topics.