2018
ABM strand
University of Cebu
Discover and get to know me more
I am Rhieza Jean Sumalpong, 25, a results-driven professional with extensive expertise in general virtual assistance, customer service, sales support, and technical support. With a proven track record of successfully managing diverse responsibilities, I excel in delivering efficient, high-quality outcomes that exceed client expectations. My exceptional communication and organizational skills empower me to handle customer inquiries, resolve issues effectively, and provide seamless support across various platforms. Adaptable and tech-savvy, I thrive in dynamic environments, consistently demonstrating a strong commitment to excellence and customer satisfaction.
My Skills and Competencies
Social Media Management
Data Entry
Customer service support
Administrative Assistance
Certificates
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My Experience and Education
2023
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2023
All Hands on Deck
(Social Media Manager https://www.facebook.com/ahod.band (366 followers))
I am responsible for developing, curating, and executing content strategies across various social platforms to enhance brand visibility and engagement. I also analyze performance metrics to optimize campaigns and ensure consistent brand messaging. Additionally, they monitor trends and interact with the online community to foster relationships and drive growth.
2021
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2024
ResultsCx
(Technical-sales representative)
I helped customers troubleshoot cable, internet, and phone services, scheduled technician visits, and explained billing details. I also promoted mobile services during calls, consistently exceeding performance targets.
2019
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2021
Concentrix
(Customer service representative)
As a customer service representative from a major U.S. telecommunication provider, I resolved network issues, handled billing inquiries, performed troubleshooting, and clarified plan features. I also de-escalated concerns and build strong relationships, boosting customer satisfaction and company success.
2023
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2024
Fraser Company
(General Virtual Assistant)
Managed the client’s email, scheduled meetings/walkthroughs, and coordinated appointments to optimize their time effectively.
Handled email correspondence, filtered messages, and prepared responses to prioritize and streamline communication.
Conducted research and compiled reports to support informed decision-making for various projects.
Oversaw financial tasks, including expense tracking and revenue.
Acted as the primary point of contact for stakeholders, ensuring clear and professional communication on the client’s behalf.
Coordinated with vendors and service providers to manage personal and business needs efficiently.
Created presentations, drafted documents, and proofread materials to maintain a high standard of professionalism.
Provided flexible, all-around support by anticipating needs and proactively addressing both business and personal priorities.
My Services
Customer Service Representative
Resolves issues, assists customers, and provides info, ensuring satisfaction with strong communication.
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Administrative Assistance
Organizing schedules, managing communications, handling data, supporting teams, and ensuring smooth office operations.