Hey I am Rhieza

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Hi, I'm Rhieza Jean, a 24-year-old from Lapu-lapu City, Cebu Philippines. With over two years in customer service from a top U.S.A telecom, I’ve mastered troubleshooting, billing, and turning challenges into opportunities. My three years in tech and sales support honed my skills in solving issues, coordinating with teams, and boosting product sales. Ready to bring my expertise and passion for customer success to your team!

Rhieza Jean Sumalpong
Lapu lapu City, Philippines
Freelancer
Check my CV View Work Hire Me

My Skills and Competencies

Social Media Management
Data Entry
Customer service support

Certificates

General Virtual Assistant
Technical-sales representative
Customer service-data entry

My Experience and Education

  • EXPERIENCE
  • EDUCATION
2018
ABM strand

University of Cebu

2023 - 2023
All Hands on Deck
(Social Media Manager https://www.facebook.com/ahod.band (366 followers))

I am responsible for developing, curating, and executing content strategies across various social platforms to enhance brand visibility and engagement. I also analyze performance metrics to optimize campaigns and ensure consistent brand messaging. Additionally, they monitor trends and interact with the online community to foster relationships and drive growth.

2021 - 2024
ResultsCx
(Technical-sales representative)

I helped customers troubleshoot cable, internet, and phone services, scheduled technician visits, and explained billing details. I also promoted mobile services during calls, consistently exceeding performance targets.

2019 - 2021
Concentrix
(Customer service representative)

As a customer service representative from a major U.S. telecommunication provider, I resolved network issues, handled billing inquiries, performed troubleshooting, and clarified plan features. I also de-escalated concerns and build strong relationships, boosting customer satisfaction and company success.

My Services

Customer Service Representative

Resolves issues, assists customers, and provides info, ensuring satisfaction with strong communication.

Social Media Management

Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.

Data Entry / Web Researcher

Search the Internet for information on a wide variety of topics.


Works

Let's work together !

I am available for freelance projects.
Hire Me

Get In Touch

Address :
Lapu lapu City,
Philippines


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