Blank Year
BS Tourism
Jose Rizal Memorial State University
My Skills and Competencies
Social Media Management
Graphic Designer
Data Entry
Content Creator
Certificates
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My Experience and Education
2020
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2022
Concentrix
(Sr. Representative, Real Time Management)
Manage Tools and System issues for Concentrix PH and Intuit Account - To request tool provisioning for agents across PH, US and across the rest of the work under Concentrix Umbrella supporting Quickbooks Intuit.
Handling Incident Management for issues reported by operations, minor or major outages to make sure that ops is still productive realtime,
Handles new projects such as new app/tool to be deployed to operations in partnership with lT department - this includes covering the testing phase of the project before mass deployment.
2017
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2020
Concentrix
(Subject Matter Expert)
Support role for agents supporting Payroll and Tax expert (intuit online payroll account) - Assisting Tier 1 agents to resolve concerns and answer FAQ on the payroll and tax issues. This responsibility is more on handling team and performances.
2016
-
2017
Concentrix
(Technical Support Representative)
Tech Support on Payroll Online (intuit online payroll account) - Assisting customer as frontline agent to resolve payroll tool, payrolls and tax issues.
2015
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2016
Teletech PH
(Customer Service Representative)
Frontline customer service expert assisting telecommunication industry which is Verizon. Task is to provide care service and do soft selling for product to expand.
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Content Creator
Promote companies' products and services by developing copy for websites, social media, marketing materials.