2005
Bachelor of Science in Business Administration
Holy Cross College of Davao
My Skills and Competencies
Data Entry
Medical VA (Medical VA)
LeadGen (Lead Generation and Email Marketing)
GVA (General Virtual Assistant)
Certificates
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My Experience and Education
2021
-
2025
C3 Everise
(Quality Assurance Specialist Healthcare/Insurance Account (Ambetter))
- Monitored calls to ensure quality standards, improving customer satisfaction and agent performance.
- Developed evaluation frameworks, provided coaching, and analyzed call data to resolve issues and optimize efficiency.
- Reported on performance trends to senior management for strategic decisions.
2020
-
2021
Alorica
(Customer Service Representative Healthcare Account (CVS))
- Provided efficient customer support, resolving inquiries and issues.
- Managed high call volumes, logged interactions using CRM, and collaborated with teams to meet performance goals, consistently delivering quality service.
2015
-
2017
Solaire Resort and Casino
(Chef)
- Created high-end dishes and led a kitchen team to maintain food quality and efficiency. Innovated seasonal menu items, ensured food safety, and upheld luxury dining standards during peak service hours.
2014
-
2015
Telus
(Customer Service Representative Car Services (UBER))
- Handled high-volume calls, delivering accurate product information and troubleshooting issues. Logged customer interactions in CRM systems and ensured timely follow-ups to maintain service quality.
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Medical VA
Medical knowledge, Conducting research, Providing general administrative support, and Technical skills
Lead Generator and Sales ManagerExcellent Researcher
Email Marketing Strategy, Communication, Project Management, and Real Estate
Data Entry
Data Entry