2014
BS-HRM
Sta. Cecilia College
More Info About Me
Hi, I’m Rhayan May Trinidad! I’m a hardworking, detail-oriented Customer Care Specialist and Virtual Assistant who loves helping people and keeping things organized. With experience in medical virtual assistance, eligibility and billing , appointment scheduling, and technical support, I make sure tasks get done smoothly and efficiently.
I’m adaptable, easy to work with, and always open to learning new skills. Whether I’m solving a problem, assisting a client, or supporting a team, I bring a positive attitude and a commitment to getting the job done right.
My Skills and Competencies
Technical Support
Fax Management
Graphic Designer
Social Media Management
Medical Virtual Assistant
Data Entry
Certificates
My Experience and Education
February 2024
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November 2025
Integrative Wellnes Center (US)
(Medical Virtual Assistant)
Scheduling Patient appointments, EMR Data Entry, Fax Management, Prescription Refill
2020
-
2023
United Healthcare (Optum)
(Customer Care Specialist)
Answering Patient's inquiry about their insurance eligibility, explanation of benefits, claims, billing.
2020
-
2020
LG Electronics US (Sitel)
(Technical Support Representative)
Troubleshooting and scheduling appointments for customer's with technical problems with their appliances.
My Services
Graphic Design
Professional and eye-catching designs using Canva that align with your brand and effectively engage your audience.
Data Entry
Inputting, updating, and managing information in your systems or database accurately and efficiently.
Medical Virtual Assistant
Scheduling appointments, handling correspondence, and managing records.
Administrative Task
Let me handle your admin tasks—emails, scheduling, research, and data entry—so you can focus on your business.