2020
SHS ABM
University of the Immaculate Conception
More Info About Me
Hey there!
My name is Rhachelle Salem, but you can call me "Shell." I’m a dynamic and skilled SOCIAL MEDIA MANAGER based in Davao City, Philippines. At 22 years old, I bring a fresh yet experienced perspective to the table, blending creativity with a solid foundation in customer service.
For the past three years, I’ve honed my expertise in photo editing, primarily using Photoshop. This experience has sharpened my eye for detail, allowing me to create visually compelling content that can compete in the crowded digital space. My journey in photo editing has equipped me with a deep understanding of what makes visuals not just appealing but impactful.
Before diving into social media management, I spent a year and seven months at Alorica, a BPO company, where I gained great experience in customer service. My role there allowed me to refine my communication skills, ensuring I could effectively assist customers and resolve their concerns, contributing to high levels of customer satisfaction.
As a Social Media Manager, I possess a comprehensive understanding of various platforms, their dynamics, and how to leverage them to drive engagement and boost brand recognition. My dedication to this field has led me to pursue extensive training, earning certifications that back my knowledge in social media management and basic marketing.
This isn’t just a job for me—it’s a passion. I’ve committed myself to continuous learning to stay ahead of the latest trends and strategies in digital marketing.
Although my primary passion lies in delivering exceptional customer service and client assistance, I’m also driven by the challenges and opportunities in the digital landscape. I’m excited to bring my skills, burning passion to create, and dedication to your team. Let's work together!
My Skills and Competencies
SOCIAL MEDIA MANAGEMENT
SOCIAL MEDIA MARKETING (FACEBOOK,INSTAGRAM,LINKEDIN)
SOCIAL MEDIA COMMUNITY MANAGEMENT
SOCIAL MEDIA USER ENGAGEMENT
SOCIAL MEDIA OUTREACH
SOCIAL MEDIA CONTENT CREATION
INFLUENCER MARKETING
PROJECT MANAGEMENT
EMAIL MANAGEMENT
CUSTOMER SERVICE
Certificates
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My Experience and Education
2019
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2022
Ipaq Co. Ltd.
(Photo editor - Pen Tool Specialist (Remote))
Clipping Paths Creation: Use the Pen Tool in Adobe Photoshop to create detailed and precise clipping paths around objects in images.
Edited photos, enhanced and removed background of pictures of items for e-commerce business websites. Generated an average of 200 photos a day for e-commerce websites.
Path Refinement: Refine and adjust clipping paths to ensure accuracy and smoothness, particularly for complex or intricate images.
File Management: Organize and manage image files and paths effectively, ensuring that deliverables are provided in the correct formats and within deadlines.
Quality Assurance: Review final images and paths to ensure all work meets our quality standards and project specifications.
Process Improvement: Contribute to improving editing workflows and techniques to enhance efficiency and output quality.
Collaboration: Work closely with designers, photographers, and other team members to understand project requirements and provide support as needed.
2023
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2024
Alorica Davao City
(Customer Service Representative (Health Care Account))
Administrative Support
Insurance Verification: Assisting patients with insurance questions and verifying coverage.
Processing Payments
Claims and Prior Authorization Status
Patients Records
2023
-
2023
Alorica Davao City
(Sales Representative (Telco Account))
Account management: Helping customers with their accounts, including changes to service plans, billing inquiries, and payment processing.
Inquiry Handling
Troubleshooting
My Services
SOCIAL MEDIA MANAGEMENT
SOCIAL MEDIA MANAGEMENT
SOCIAL MEDIA MARKETING
SOCIAL MEDIA MARKETING
SOCIAL MEDIA CONTENT CURATION & CREATION (PHOTO & VIDEO EDITING)
SOCIAL MEDIA CONTENT CURATION AND CREATION (PHOTO AND VIDEO EDITING)
SOCIAL MEDIA BASIC BRANDING
SOCIAL MEDIA BASIC BRANDING
CUSTOMER SERVICE
CUSTOMER SERVICE
EMAIL & CHAT SUPPORT
EMAIL AND CHAT SUPPORT