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BACHELOR OF SCIENCE IN SOCIAL WORK
UNIVERSITY OF MINDANAO
Your Strategic Partner for Success: Virtual Assistance Tailored to Your Needs
I am a dedicated and detail-oriented General Virtual Assistant with over five years of combined experience in customer service, sales, and administrative support. With a strong background as a Customer Service Representative and a Virtual Assistant, I specialize in handling client inquiries, managing data, processing orders, and ensuring customer satisfaction.
I am highly proficient in using tools such as Google Workspace, Outlook, Canva, Zoom, Slack, CapCut, and ManyChat, which help me deliver efficient and organized support to clients. My expertise also extends to email management, basic social media management, and data entry, making me a versatile and reliable professional.
Driven by a passion for providing exceptional customer experiences and helping businesses grow, I am committed to continuous learning and adapting to new technologies and processes.
Executive Assistant
Email Management
Calendar Management
Social Media Management
Graphic Designer
Data Entry
Content Creator
Certificates
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Executive Assistant
Provide high-level administrative support, manage schedules, and streamline daily operations.
2021
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2024
VA HOUSE CORP
(GENERAL VIRTUAL ASSISTANT)
Respond to customer inquiries via email, phone, or chat in a professional and timely manner.
Verify order accuracy, product availability, and shipping details.
Maintain accurate records of customer interactions and resolutions.
2020
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2021
FAIRTRADE OUTSOURCING
(CUSTOMER SERVICE REPRESENTATIVE/PROCTOR)
Supervise candidates during online assessments via webcam and screen-sharing tools to ensure a secure testing environment.
Detect and report suspicious behavior, rule violations, or technical anomalies during the exam session.
Assist candidates with basic troubleshooting related to webcam, audio, or connectivity problems, and escalate unresolved issues as needed.
2019
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2020
ALORICA
(LIVE CHAT AGENT/ CUSTOMER SERVICE REPRESENTATIVE)
Data entry and legal document approval for the driver’s application.
Utilizing email to address the complaints of riders and drivers.
Level 2 Support Submitting Integrated Reports for unprofessional behaviors of drivers and riders.
Professional Services Designed for Your Business Growth
Solutions That Drive Efficiency, Engagement, and Expansion
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Content Creator
Promote companies' products and services by developing copy for websites, social media, marketing materials.