2012
Doctor of Veterinary Medicine
Pampanga State Agricultural University
Get to know me...
I am an efficient professional who has been consistently praised as focused by my co-workers and management. Over the course of my 10-year career, I have developed a skill set directly relevant to the position role you are looking for, including customer satisfaction, admin task, and multi-site call center management. I have developed a strong repertoire of successful techniques, but I understand the need to remain adaptable in today's rapidly changing economy. I am strongly committed to expanding my skills and delivering consistently reliable - and remarkable - results. Overall, I have consistently demonstrated critical thinking, collaboration, and leadership abilities in every aspect of my experience over the last 10 years in the business.
My Skills and Competencies
Real Estate - Inside Sales Associate
Customer Service
Team Leader
Social Media Manager
Facebook Ads Management
Data Entry
Content Creator
Certificates
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My Experience and Education
2021
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2022
Cobblestone Realty Group
(INSIDE SALES ASSOCIATE.)
Sourcing new sales opportunities through cold calls. Understanding customer needs and requirements. Routing qualified opportunities to the appropriate sales executives for further development and closure.
2020
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2021
Expert Realtor Services
(INSIDE SALES MANAGER - PHILS.)
Providing guidance, training and mentorship, setting sales quotas and goals, creating sales plans, analyzing data, assigning sales territories and building their team. Hire and motivate high-performing sales teams, and lead them to generate leads, hit or exceed revenue forecasts, and ultimately meet customer needs.
2017
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2020
JP Morgan & Chase Co.
(COLLECTION SPECIALIST / ASSIST. TEAM LEAD)
Responsible for resolving overdue bills and collecting payments from the individuals or businesses responsible for the debt. Responsible also for unpaid bills and set up acceptable terms of repayment to protect the financial assets of the bank.
2017
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2017
Silicon Solar Company
(VIRTUAL ASSISTANT)
Perform various administrative tasks, including answering emails, scheduling meetings, making travel arrangements, marketing, and data entry.
2015
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2017
Teletech Holdings Inc. (Weight Watchers Internationals)
(ASSIST. TEAM LEAD / TRAINER)
Responsible for evaluating the company's needs and current practices and creating and delivering a training development plan complete with materials, tutorials, instructions, and learning resources such as online modules and guides. Responsible for increasing a company's productivity by teaching new skills and knowledge to employees.
2013
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2015
Teletech Holdings Inc. (Clearwire)
(RETENTION SPECIALIST / TECHNICAL SUPPORT LEVEL 2 / ASSIST. TEAM LEAD)
Provides and implements customer retention strategies to increase loyalty and retain business. Provides technical support for modems and routers to access the internet. Ensures daily responsibilities are accomplished by employees on an assigned work shift. This includes delegating daily tasks, answering employee questions, and resolving issues.
2011
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2013
Teleperformance (Epson America)
(LEVEL 2 TECHNICAL SUPPORT)
Perform hands-on fixes over the phone, including installing and upgrading software, and configuring systems and applications. Supported wired and wireless printers, receipt printers, scanners, and projectors.
2011
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2011
Teletech Holdings Inc. (T-mobile)
(CUSTOMER SERVICE REPRESENTATIVE)
Provides customer support to consumers for sales, technical problems, and billing inquiries. Ensuring buyer satisfaction and encouraging repeat business.
My Services
Team Management
Providing guidance, training, and mentorship, setting sales quotas, and goals, analyzing data, and building their team.
Data Entry Specialist
Coding information, and achieving an organization's goals by completing the necessary tasks.
Social Media Management
Social Media Marketing is telling the world you’re a rock star. Content Marketing is showing the world you are one.
Facebook Ads Management
Facebook ads by getting inspiration from a few of our ad examples that have seen success.
Graphic Design
Graphic design is a craft where professionals create visual content to communicate messages.