2017
Bachelor of Secondary Education Major in Math
Zamboanga Peninsula Polytechnic State University
More Info About Me
Flexible customer service professional with more than 5 years of success in resolving customer concerns and enquiries. Skilled at accurately documenting call details, preparing reports and arranging appropriate service. Supportive team player, well-versed in providing helpful service across multiple platforms to retain clients.
Professional Skills
Soft Skills
Social Media Management
Customer Service Support
Data Entry
Executive VA
Certificates
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My Experience and Education
Dec 2022
-
2024
Infosys BPM
(Senior Executive Specialist)
• Handled business to business complaints calmly and professionally, providing appropriate solutions to promote continued customer satisfaction.
• Addressed customer service enquires quickly and accurately.
Nov 2019
-
Dec 2021
Foundever
(CSR)
• Guaranteed first-class customer service, enthusiastically
anticipating and catering to customer needs and requirements.
• Oversaw customer account inquiries, accurately providing
information to resolve service complaints and guarantee customer
satisfaction.
Jan 2019
-
Oct 2019
Quezon City Public School Teachers Associations, Philippines
(Office Staff/Researcher)
Answers telephones, routes calls, takes messages, and provides
general information; greets and directs visitors; answers routine inquiries; maintains log of inquiries as required.
• Conducted daily admin duties to keep organized and on schedule.
• Demonstrated analytical and strategical thinking to research
projects.
My Services
Executive Virtual Assistant
I have the ability to manage a calendar and schedule appointments. Proficiency with Microsoft Office tools such as Word,
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Customer Service Representative
Demonstrated experience in customer service, showcasing ability to resolve complaints and keep customers happy.