2014
BS Computer Engineering
University of Mindanao
Professional Summary
Hello! I am a Customer Support Specialist and Lead Generation Expert with over 5 years of hands-on experience leveraging LinkedIn automation tools such as Dripify, LinkedIn Helper, and Octopus CRM. I specialize in setting up and managing LinkedIn accounts, client onboarding, troubleshooting, and running effective outreach campaigns while maintaining clear and responsive communication with prospects.
I am passionate about creating smooth workflows, organizing data and reports efficiently, and supporting teams to deliver exceptional client experiences. With a detail-oriented and reliable approach, I strive to simplify processes, strengthen customer relationships, and drive consistent, high-quality outcomes.
In addition, I excel at collecting targeted leads and providing 100% accurate data. My expertise spans B2B and B2C lead generation, LinkedIn lead generation, web research, contact list building, email marketing, and social media platforms, perfectly aligning with your business growth needs.
Core Skills and Expertise
Skills honed through hands-on experience
Live Chat & Email Support
Outreach Campaign Management & Email Marketing
Targeted Data Research & Accurate Lead Collection
LinkedIn Automation & Lead Generation Tools
Troubleshooting & Problem Resolution
Clear, Empathetic, and Responsive Communication
Customer-Centric & Results-Driven Mindset
Certificates
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My Experience and Education
2020
-
2025
Devorium Ltd. (Dripify platform)
(Live chat & Email support)
Serves as the primary point of contact for users seeking assistance with the Dripify LinkedIn automation platform.
Provide fast, friendly, and accurate support while ensuring an excellent user experience.
2020
-
2022
Devorium Ltd. (Octopus CRM)
(Automation Assistant)
As an Automation Assistant at Octopus CRM, I support the setup, execution, and management of LinkedIn lead generation campaigns. I handle account creation, technical configurations, prospect engagement, and reporting to ensure smooth and successful automation processes for clients or internal teams.
2015
-
2019
Data Connect Technologies Pte. Ltd.
(Sales Manager)
Led and motivated an inside sales team to consistently achieve growth targets and key performance indicators while upholding high professional standards. Managed end-to-end sales operations, including strategic planning, coaching, performance monitoring, and onboarding and training of new representatives. Oversaw appointment setting, telemarketing, lead generation, and prospecting activities to drive pipeline development. Additionally delivered responsive customer support via phone, email, and chat, ensuring strong client satisfaction and a seamless customer experience.
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Lead Generation
Support in building a pipeline of leads to meet business plans, quotas and company objectives.
Customer Support
Fast, clear, and empathetic live chat and email support to resolve issues and build strong customer connections.
Testimonials
Lesinda Tubalado
"Rey is awesome. He has a great technical and communication skills. A very responsible and independent person. He helps us in Graphic Design, Video Editing, Social Media Marketing, and SEO. We're so grateful to have him in our team. Highly recommended!"
Simra Zaki
"Really Inspired by their customer service :) The support I receive from Rey was thorough and timely :)
Also the website is working great for me but the MAIN PART of their product is customer service. They
answered my each and every question in very detail & also with patience :) | appreciate!"
Peter Kushnir
"Hi Rey,
Here is the full comment from the thankful customer from this chat.
I couldn't put the full comment in the feedback form since it's a really huge one. Fantastic one, good job."