2012
Associate in Accounting Technology
University of San Agustin
Get to know me
I have 10 years of experience dealing with challenging customer issues over the phone, email, and chat. I'm a people-oriented person with an apt for learning and a positive outlook. I can work independently in busy environments and also within a team setting.
As an aspiring Virtual Assistant, I have a wide range of skills that I can bring to your business. I am honest, determined, and goal-oriented, and I can handle multiple tasks daily. I am also a trustworthy individual who excels at time management. In addition to these skills, I also have a strong work ethic and a commitment to excellence. I am confident that I can provide you with the high level of support that you need to grow your business. If you are looking for an assistant who is reliable, capable, and eager to help you reach your goals, then please contact me. I would be more than happy to discuss how I can help you achieve success.
My Skills and Competencies
Social Media Manager
Facebook Ads Management
Data Entry
Content Creator
Virtual Assistant
Customer Service Representative
Quality Analyst
Certificates
My Experience and Education
2018
-
2021
RMS Collect Philippines
(Quality Analyst)
Audit calls and does a root cause analysis report using MS Excel and PowerPoint. Determine most impacting behavior that correlates to other metrics that once addressed, scores will gradually increase
2016
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2018
RMS Collect Philippines
(Customer Service Representative)
Assisted customers in billing, technical support, and sales for the biggest telecommunications company in Canada. I have been an inbound call specialist and inbound email support
2012
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2015
Teletech Iloilo
(Customer Service Representative II)
Assisted customers in billing and troubleshooting for a major telecommunications company in the US
2021
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2022
Techlog Philippines
(Call Center Supervisor)
Handled 15 agents since they completed training and guided them in utilizing the tools, improving their metrics, providing coaching and feedback sessions, determining the most impacting behavior, and ensuring improvements by constantly listening to their calls and guiding them in real-time. I motivate people to go to work daily and made sure it is a fun working environment despite the constant changes
2021
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2021
Techlog Philippines
(Peer Advisor for Atento Mexico Site)
Provide real-time assistance to agents whose on training. Answer their questions related to product and process to help in the success of the account launching on our extension site.
2021
-
2021
Techlog Philippines
(Technical Support Expert)
Handles calls from customers calling in who needs guidance in fixing their phones and upselling our product which is protection for their home electronics devices
My Services
Customer Service Representative
Address and solve problems in a way that is a win-win situation for the customer and the company
Quality Assurance Expert
Provide analysis, recommendations, and business intelligence to programs supported
Copywriting
Creates written content that is tailored to a certain audience and has a goal
Call Center Supervisor
Collaborate process of improving the agent's performance and their relationship with the company.
Social Media Management
Social Media Marketing is telling the world you’re a rock star. Content Marketing is showing the world you are one.
Content Creation
Focused on writing, evaluating, and revising content for the client's social media pages.
Data Entry
Data entry? I got you! Let's work on your files in the most efficient and organized manner.
Testimonials
Dhamielyn A. Sarno, MIT
General Virtual Assistant training completed