Associate in Accounting Technology
University of San Agustin
I have 10 years of experience dealing with challenging customer issues over the phone, email, and chat. I'm a people-oriented person with an apt for learning and a positive outlook. I can work independently in busy environments and also within a team setting.
As an aspiring Virtual Assistant, I have a wide range of skills that I can bring to your business. I am honest, determined, and goal-oriented, and I can handle multiple tasks daily. I am also a trustworthy individual who excels at time management. In addition to these skills, I also have a strong work ethic and a commitment to excellence. I am confident that I can provide you with the high level of support that you need to grow your business. If you are looking for an assistant who is reliable, capable, and eager to help you reach your goals, then please contact me. I would be more than happy to discuss how I can help you achieve success.
University of San Agustin
Audit calls and does a root cause analysis report using MS Excel and PowerPoint. Determine most impacting behavior that correlates to other metrics that once addressed, scores will gradually increase
Assisted customers in billing, technical support, and sales for the biggest telecommunications company in Canada. I have been an inbound call specialist and inbound email support
Assisted customers in billing and troubleshooting for a major telecommunications company in the US
Handled 15 agents since they completed training and guided them in utilizing the tools, improving their metrics, providing coaching and feedback sessions, determining the most impacting behavior, and ensuring improvements by constantly listening to their calls and guiding them in real-time. I motivate people to go to work daily and made sure it is a fun working environment despite the constant changes
Provide real-time assistance to agents whose on training. Answer their questions related to product and process to help in the success of the account launching on our extension site.
Handles calls from customers calling in who needs guidance in fixing their phones and upselling our product which is protection for their home electronics devices
Address and solve problems in a way that is a win-win situation for the customer and the company
Provide analysis, recommendations, and business intelligence to programs supported
Creates written content that is tailored to a certain audience and has a goal
Collaborate process of improving the agent's performance and their relationship with the company.
Social Media Marketing is telling the world you’re a rock star. Content Marketing is showing the world you are one.
Focused on writing, evaluating, and revising content for the client's social media pages.
Data entry? I got you! Let's work on your files in the most efficient and organized manner.
General Virtual Assistant training completed