2018
Bachelor of Secondary Education major in Mathematics
Bataan Peninsula State University
More Info About Me
I am a highly motivated and experienced professional with a strong background in customer service and real-time analysis. My career is marked by a relentless pursuit of excellence and an innate ability to connect with clients. My attention to detail, analytical prowess, and exceptional interpersonal skills have consistently set me apart. I aim to contribute to the success of the organization by providing excellent service, maintaining a positive attitude, and continuously learning and growing within the role.
My Skills and Competencies
Social Media Management
Amazon Expert
Data Entry
Content Creator
Certificates
My Experience and Education
2023
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Present
Genpact LLC
(Real Time Analyst)
• Analyze data to identify trends and patterns affecting operations
• Adjust staffing levels as needed to meet service level agreements
• Create and manage agent schedules based on forecasts and agent preferences
• Communicate real-time updates to agents and team leaders
• Recommend strategies for resource allocation and operational improvements based on data analysis
2022
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Present
Genpact LLC
(Process Associate)
• Respond to inquiries, providing quality service to customers and associates inquiring about the status of the account
• Listen attentively to caller needs to ensure a positive customer experience
• Strive for quick complaint resolution and excel within a service-oriented company
• Demonstrating a talent for communicating effectively with customers from diverse backgrounds.
• Build and maintain positive relationships with customers by demonstrating empathy, professionalism, and responsiveness.
2019
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2022
ABZ Tutorial Center
(Teacher/Tutor)
• Responsible in helping students learn, reviewing content with them, explaining how to solve problems, and checking completed work
• Develop study skills and techniques to help improve students’ academic performance
• Provide comprehensive explanations and examples to facilitate student understanding
• Conducting practice tests to track progress, identify areas of improvement and help set goals for exam preparation
• Demonstrate expertise in the subjects being tutored and stay updated with relevant curriculum requirements.
2018
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2018
Philippine Statistics Authority Bataan
(Statistical Researcher)
•Responsible in analyzing operational or research data
• Compile and compute data according to statistical formulas for use in statistical studies.
• Ensure data accuracy, completeness, and reliability by applying quality control measures
• Perform actuarial computations and compile charts and graphs for use by actuaries
• Summarize complex statistical concepts and present them in a clear and concise manner
My Services
Amazon Product Researcher
Promote companies' products and services by developing copy for websites, social media, and marketing materials.
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.