2016
Bachelor of Science in Computer Engineering
Cavite State University (Main Campus) Indang, Cavite
More Info About Me
Bonjour, my name is Renz John C. Carbonell, but you can simply call me Renz. In 2016, I’ve finished my Bachelor of Science in Computer Engineering from Cavite State University-Main Campus.
I worked as a Customer Service/ Technical support Representative with 5+ years of experience assisting customers for their concerns such as troubleshooting, general inquiries, billing concerns and managing their accounts.
In my years of experience working in BPO industry, it helped me acquire a keen attention to detail and the ability to operate under pressure, was able to do multi-tasking, think critically, and build solid time management skills. On the other hand, having these skillset that I can offer, I am looking forward to leverage my knowledge and experience as Virtual Assistant.
My Skills and Competencies
Online Bookkeeper
Keyword Researcher
Social Media Management
Data Entry
Real Estate Cold Caller
Certificates
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My Experience and Education
2022-
-
2024
RMS Collect Philippines, Inc.
(Customer Service Representative)
Answering phone calls to assist customers regarding to their concerns
2021
-
2022
TDCX (PHI) INC.
(Customer Service Representative)
Answering Chats and Emails assisting customers through their inquiries.
2019
-
2020
ALORICA TELESERVICES INC.
(Customer Service Representative)
Answering phone calls to assist customers regarding to their concerns
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Online Bookkeeping
Track companies' transactions, balance bank and credit card accounts and provide those all important financial documents
SEO/Keyword Researcher
Build a custom strategy so you can grow your organic traffic, get more leads, and increase your revenue.