2012
BS-Tourism
Lyceum of the Philippines University Batangas
More Info About Me
With 10 years of experience in the telecommunications industry, I have honed my skills as a Data Entry Specialist and Senior Retail Specialist. I am now eager to utilize my expertise in data management, customer service, and process optimization to make a valuable contribution to your company. My main objective is to aid in the overall success of your team by applying my extensive experience in managing substantial amounts of data, ensuring accuracy, and enhancing operational efficiency. The prospect of working in a dynamic environment that fosters skill development while supporting the company's growth and commitment to excellence is truly exciting to me.
My Skills and Competencies
Social Media Management
Graphic Designer
Data Entry
Content Creator
Certificates
×
![]()
My Experience and Education
2014
-
2024
Globe Telecom
(Data Entry Specialist (Head Administrator))
-Delivered top-notch administrative support to office staff, promoting excellence in office operations
-Accurately input customer data into CRM systems
-Update customer records with service changes, billing adjustments, and account status
-Generate daily, weekly, or monthly data reports for telecom operations, including customer metrics, service
performance, and inventory data
-Verify customer identity and ensure all data is compliant with policies and regulations
2014
-
2024
Globe Telecom
(Senior Retail Specialist - OIC)
-Mentored new hires, resulting in stronger staff
development and increased productivity.
-Generated reports to track performance metrics of team
members.
-Maintained accurate records of customer interactions
and feedback.
-Developed and implemented specialized procedures for
customer service operations.
-Identified needs of customers promptly and efficiently.
-Identified areas for improvement, narrowing focus for
decision-makers in making necessary changes.
-Implemented strategies to take advantage of new
opportunities.
2012
-
2014
Majestic Hotel
(Barista Bartender)
-Greeted customers and took orders for coffee drinks, food items, and other beverages.
-Trained new team members with positive reinforcement and respectful, encouraging coaching.
-Completed successful daily cash audits to correctly balance drawers at end of shifts.
-Provided excellent customer service by responding to inquiries quickly and professionally.
-Monitored inventory levels of supplies and restocked when necessary
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Content Creator
Promote companies' products and services by developing copy for websites, social media, marketing materials.