2019
BSCpE (Bachelor of Science in Computer Engineering)
AMA University
General Virtual Assistant with a Strong Customer Service Background
Hello! I am an enthusiastic professional who has worked as a call center representative in the past and is currently an aspiring General Virtual Assistant. My year of customer service experience have developed my strong communication skills, problem-solving techniques, and dedication to precision under pressure.
I like the fast-paced setting of a call center and am anxious to use my attention to detail and organizational abilities to being a General Virtual Assistant. I am well-positioned to excel at maintaining data integrity and making a positive contribution to optimized operations thanks to my expertise with CRM systems and knowledge with Microsoft Office Suite and Google Suite.
This transition excites me since it reflects my love for accurate and effective general management. I am ideally qualified to guarantee accurate and well-organized data for your team thanks to my adaptive attitude and persistent commitment to quality. I can't wait to apply my knowledge in a position that precisely accentuates my strong points.
My Skills and Competencies
Attention to Detail
Typing Speed and Accuracy
Computer Literacy
Organizational Skills
Confidentiality
Multitasking
Certificates
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My Experience and Education
2023
-
2024
Redmond Law Firm, PLLC.
(Legal Assistant)
-Exchanging documents with Defense Attorney
-Calling clients for information verification
-Speaking with Defense Attorney into doing a mediation
-Drafting and updating Legal documents
-Gathering files and documents in compliance with demands
-Client case update
2022
-
2023
VXI Global Solutions Inc.
(Customer Service Representative)
-Taking Inbound calls from new or existing customers abt their services
-Responsible for addressing their concerns and ensuring their services remain active
-Handling Billing inquiries, billing errors, service change request, and basic tech-support calls while presenting current promotions
2019
-
2020
Power Mac Center
(System Engineer)
-iOS Devices and watchOS repairs and diagnostics while following Apple Service Standards
-MacOS and accessories repairs and diagnostics making sure quality is checked
-Apple devices software updates and troubleshooting in accordance with the agreed Apple Service Excellence performance level
2019
-
2019
Commsec Inc.
(OJT)
-Site scouting and explanation of construction process
-Documentation and data entry for site visit reports
-Organizing documents
My Services
Data Entry
This is the core service provided by data entry specialists. They input various types of data, including text, numerical
Data Verification and Validation
Data entry specialists may cross-check and verify data against source documents to ensure accuracy.
Data Cleaning and Formatting
Data entry specialists often clean and format raw data to ensure consistency and accuracy. This can involve removing dup
Online Form Entry
Filling out online forms, surveys, or questionnaires on behalf of clients is another service data entry specialists may
Database Management
Data entry specialists can assist in creating and maintaining databases by inputting, organizing, and updating informati